PetSmart is hiring

Associate Applications Analyst, SAP (FICO) - Open to Remote job at PetSmart

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About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.


Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job

Applications Analyst, SAP/Financial

The Application Analyst is responsible to manage and implement the key activities from an operational support as well as project support perspective.  In this position, you will identify, define, analyze, and refine the requirements and resolve issues. The role will work directly with our various internal and external stakeholders - business partners, IT teams and external vendors - to ensure successful translation of those requirements into solutions.


  • Understands the principles of application systems development and use them to analyze, test, implement, maintain and document projects
  • Follows accepted incident management processes while addressing stakeholder support issues
  • Creates of business and functional design specifications. Identifies gaps between solution design and application capabilities and determines alternatives.
  • Implements business focused requirements based on the given standards and oversee testing for the implemented functionalities and the support of the system test phase
  • Work closely with the Project Lead, Architect and the Development team to ensure solution meets business needs
  • Understands in detail how the business works; knowledgeable current and possible future policies, practices, trends, and information affecting multiple business functions and aspects of how they interrelate to other areas. Ability to analyze, diagnose, suggest and implement process changes.
  • Ensures detailed technical requirements are captured from appropriate IT teams. Identifies gaps between technical design system/application capabilities, and negotiates resolution.
  • Create and implement test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with the Developers and business teams.



  • Technical Depth/Breadth - Possesses knowledge of many technologies and an in-depth knowledge of SAP ERP and S/4 HANA especially financial processes. Rapidly learns and operates new technologies. Possesses excellent design/analytical skills and applies these to technical decisions on emerging technologies. Understands architectural issues and factors them into decisions and recommendations.
  • Business Knowledge - Requires an in-depth understanding of products, services, and business processes. Must possess thorough understanding of the businesses supported. Understands client requirements, present and future, and their impact on the technical direction of the PetSmart solution.
  • Project Delivery – Assist with project scoping and analysis. Work well with internal/external team members.
  • Support—Ensure issues are resolved in a timely manner. Communicates effectively with stakeholders during the issue resolution process while adhering to all proscribed incident resolution processes.
  • Customer Focus - Seen by their business partners as a resource to handle difficult technical issues on a proactive basis and identify the appropriate resources to help address the issue.
  • Decision Making - Functions independently with limited work direction. Assesses different options and recommends an approach following established methodologies.
  • Communication Skills - Communicates confidently and has active listening skills. Exchanges information effectively with business and IT partner. Can develop components of project plans with assistance. Must be able to deliver process and technical presentations to variety of audience levels and using a variety of mediums.  Must be able to translate technical language into meaningful messages to business leadership and end users.
  • Analytical/Design - Responsible for evaluation, design, and implementation of technologies in their area of expertise and related areas.


  • Bachelor’s degree - Math, Science, Finance or Computer Science preferred or equivalent work experience
  • Minimum 3 years of experience supporting, analyzing, configuring and implementing SAP applications
  • Must have experience in SAP Finance modules – processes and configuration
  • Retail SAP experience preferred
  • Exceptional analytical approach to problem solving and solution development
  • Ability to design and implement complex solutions
  • Confident interpersonal and communication skills
  • Polished presentation skills with experience conducting workshops to facilitate continuous improvement
  • Excellent customer service orientation and ability to follow through to resolution

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here:
  • Check out Associate stories and share in some celebrations at PetSmart:
  • Explore PetSmart Benefits here:
  • Learn more about #LifeAtPetSmart in the IT space from our team members:

Job country: United States

City: Phoenix

Category: Home Office

Location: Phoenix, AZ, United States

Job posted 2022-01-04