PSCU is hiring

Fraud Detection Representative - Remote job at PSCU, Remote

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Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Compensation ranges between $15-18.00/hr based on experience with a yearly 6% bonus structure.

Start your career at PSCU with opportunities for career advancement.

Class Start Date: August/September Classes

Shifts: 1st, 2nd offered for EST/CST

1st, 2nd & 3rd shift offered for MST/PST/AZT

This position is 100% remote

Remote Working Requirements:

  • Access to 50mps download speeds for home office.

  • Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jailbroken).

  • Remote employees are required to have access to a secure and quiet environment during working hours

  • You must have a valid mailing address to receive your equipment, we can not ship to a PO BOX.

What you can expect: more than a call center

This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.

  • Culture of belonging and recognition, where peers and managers support you personally and professionally

  • Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date

  • Overtime potential

  • Tuition Reimbursement

  • Emergency Childcare Support

  • Shift Bid Opportunities

  • Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met

  • Learn more to earn more pay for skill opportunities and career advancement

  • Up to $1.75/hr in shift differential and $1.00/hr bilingual pay differential opportunities are available

What you’ll do: one of the most important roles at PSCU

  • Tap your winning personality and passion to help others by assisting customers who call for—well, help.

  • Identify and report changing fraud trends to help account holders in the reduction of fraud loss

  • Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as control and manage calls

  • Build rapport, provide excellent customer service, and positively impact people.

Learn more about being a Fraud Detection Rep watch our Agent Simulation here!

What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.

  • Ability to validate high school diploma or GED for pre-hire requirements

  • One year or more of experience in fraud detection and/or fraud investigation preferred

  • Superior customer service skills and financial understanding

  • Experience with the FDR Falcon Fraud Detection System preferred

  • Thorough knowledge of Microsoft Office required

  • Understanding of the credit/debit card industry

It’s not what we do – it’s why we do it. Be a part of helping credit union members build a better financial future.  

#HiringNow #Readytowork #RTW #Immediatelyhiring


Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:




*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.


At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

  • Beautiful, state-of-the-art campuses

  • Endless opportunities for advancement

  • Competitive wages

  • Generous paid time off and paid holidays

Our benefits package includes:

  • Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

  • Dental and Vision

  • Basic and Optional Life Insurance

  • Company Paid Disability Insurance

  • 401k (with employer match)

  • Health Savings Accounts (HSA) with company provided contributions

  • Flexible Spending Accounts (FSA)

  • Supplemental Insurance

  • Legal Plan

  • Pet Insurance

  • Adoption Assistance Plan

  • Mental Health and Well-being: Employee Assistance Program (EAP)

  • Mental health and Well-being: Virtual mental health support and resources

  • Tuition Reimbursement

  • Wellness program

  • Back-up child care program

  • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status , or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Job country: United States

City: Remote


Location: Remote - USA

Job posted 2022-08-01

This job is expired

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