Senior Account/Program Manager (Remote) job at Epsilon, Irving

Company Description

Job Description

At Epsilon, we know the importance of serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client’s business, the consumer, the marketplace and all aspects of the industry, including creative, media, research, data and commercial production.  Epsilon client service professionals work in a variety of roles, including Account Executive, Account Manager, Relationship Manager and Account Supervisors. 

The Senior Account Manager will manage tactical execution of programs as well as manage client relationships relative to those programs. Both direct mail and email programs may be part of the responsibilities. The Senior Account Manager will serve as the primary day-to-day contact with clients and coordinate with onsite tactical staff. The primary client for this role is McDonald's. 

Essential Functions 

• Consistently develops, maintains and strengthens relationships with clients at appropriate levels through daily contact.  Possesses minute-by-minute knowledge of all work in progress. 

• Has an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts and help drive recommendations based on the business goals. 

• Responsible for alerting Management of any significant client changes or barriers that may/will impact budget and/or timelines. 

• Acts as a point of contact for the client and liaison for Epsilon.  Represents the client’s interests to internal groups.   

• Sets communication expectations with client and drives appropriate communication according to mutual agreement/understanding and client needs. 

• Coordinates status meeting with clients. 

• Understands business acumen and utilizes the knowledge to support account leaders in managing margins and profitability of projects and lines of business.  

• Leverages industry, agency, and technical knowledge of the business to provide recommendations and solutions to clients. Specifically, Retail.   

• Works with relevant SMEs as needed. 

• Appropriately handle client escalations and drive teams to resolutions. 

• May contribute to project scoping exercises.  

• May contribute to the efforts of generating content for financial and/or P&L reports. 

Qualifications

Knowledge and Skills 

• Continue to develop better comprehension of how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success  

• Partners with relevant departments across the organization 

• Able to work independently and collaboratively across the organization to influence results 

• Proactively communicates status of initiatives and identifies solutions for resolution of issues 

• Strong organizational skills and time management. 

• Strong communication skills 

• Solid knowledge of the marketing landscape and increased industry knowledge that aligns with an understanding of Epsilon capabilities 

• Strong problem-solving skills 

• Strong organizational skills and time management 

• Understands defined processes; makes recommendations for improvements 

• Demonstrates conflict resolution skills 

Education 
Associate’s or Bachelor’s degree preferred

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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