Computer Task Group

Computer Task Group IS HIRING

Remote Clinical Research Systems Analyst (TrialMaster) job at Computer Task Group

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CTG is seeking a Clinical Research Systems Analyst with TrialMaster and REDCAP expertise for a long-term engagement with a prominent research hospital client based in Tennessee.

Contract, 2 years
Remote with occasional travel to Memphis, TN

Job responsibilities will include: 
  • Provide application support services for Anju / Omnicomm TrialMaster and Vanderbilt’s REDCAP application
  • eview and resolve break/fix issues in accordance with client’s documented Service Level Agreements (SLAs)
  • Facilitate application updates and server upgrades as needed
  • Troubleshoot integration issues, resolving in a timely manner 
  • Follow client’s documented Demand Management process to obtain approval for changes
  • Build changes in the test domain, work with user to complete testing, and move to production according to the client’s change control process.
  • Provide support for projects and other special application initiatives
  • Troubleshoot errors and provide timely and high quality customer service
  • Document issues and solutions
  • Work with client users and functional teams as needed
  • Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
  • Utilize the ticket management system to track issue status and work efforts

Required Skills:
  • 1-2+ years’ experience in build and support with TrialMaster (Build experience is required); REDCAP is a plus.
  • SQL and JavaScript
  • Clinical Research background

Job posted 2021-05-07