Human Made is looking for a Cloud Engineer to join its global team. This is a remote position but you should be based in the EMEA region.
Human Made helps organisations drive customer engagement, reinforce brand value and improve operations with digital solutions powered by Altis, our WordPress digital experience platform.
Over the past 10+ years, we’ve helped brands such as TechCrunch, CapGemini and USA Today build and deliver their digital strategies, transforming the way people interact with some of the most visited websites in the world. We have deep expertise and investment in using WordPress as a tool to create large-scale platforms, websites, and applications that drive transformational business value.
Our decade of experience in agile delivery and passion for open source solutions supports clients in their journey to embrace the edge of innovation. Human Made is a fully distributed company, with employees based remotely around the world.
As a Cloud Engineer at Human Made, you will work to build and operate the cloud hosting platform underpinning Altis DXP, which serves tens of billions of page requests every year. You’ll work alongside the rest of the Product team, building and operating the platform with other Product and Cloud Engineers. You will be required to support both client and developer requests relating to cloud infrastructure for projects and environments.
The Altis DXP cloud platform is a containerised LEMP platform running on Amazon Web Services. The Altis software is based on WordPress, so you should understand the operational concerns regarding PHP-based applications. This includes familiarity with scaling considerations, security best practices, caching, and performance considerations. Knowledge of WordPress best practices relating to performance and security is an advantage, as this will allow you to contribute to code review and cross-functional architectural decisions, however this knowledge can be gained through experience on the job.
Human Made uses Terraform to manage infrastructure as code, in addition to legacy usage of CloudFormation; you should have experience with and understanding of these tools. You should have a good knowledge of AWS and scaling LEMP-based systems. Some experience or understanding of containerised platforms (such as Docker and ECS) and Linux system administration is an advantage, however this knowledge can be gained through experience on the job.
As a Cloud Engineer, you will be on-call during working hours for any site availability issues that arise. Our globally-distributed nature means out-of-hours support is rare, but may sometimes be required. You should be a good, professional communicator when providing client support in the event of site outages or other issues affecting availability or maintenance. You’ll be responsible for either directly solving or coordinating support issues while you are on-call.
Human Made is a remote company which means that you need to be able to work both independently and as part of a remote team. Good communication skills are essential to be successful in the job. You should be able to prioritise your work and meet any deadlines, communicating any problems upstream along the way.
You should be prepared to learn new technologies, frameworks or software when required. These could be outside of your engineering comfort zone. You are expected to have a can-do attitude when tackling new technical challenges, working with team-wide decisions that may not be your own and dealing with client relationship frustrations.
- Modifying, testing and deploying changes to infrastructure
- Troubleshooting infrastructure issues
- Regular communication with both your team and the rest of the company
- Reporting technical system performance, maintenance, and outage issues to clients for both technical and non-technical audiences
- Being available for on-call support duties during your working hours
- Being available for occasional on-call duties outside of working hours (minimised where possible)
- Performing code reviews
- Familiarity with Amazon Web Services, particularly services relating to high-availability web infrastructure. For example, EC2, RDS, ElastiCache, ALB, S3, Lambda, VPC, CloudFront, Security Groups, IAM, ASG, and ECS
- Comfortable working from a Linux command-line
- Good at problem-solving and troubleshooting
- Comfortable with version control systems and corresponding workflows
- Experience with orchestration tools and contributing to existing infrastructure-as-code, especially Terraform and CloudFormation
- Ability to automate tasks
- Familiarity with running WordPress (or comparable LEMP-based applications) at scale
- Salary range: £40,000 - £52,000 or local equivalent
- Flexible working
- 52 weeks parental leave
- 35 day maximum holiday policy
- Sickness and carers leave
- Annual company retreat
- Time to contribute to open source
- Conference and training budget
- Monthly remote working allowance
- Work wherever you want
- New mobile phone every two years
- New computer when you need it
- Office equipment when you need it