We are looking for an online Customer Service Representative to provide the highest level of service to our customers at all levels of our operation. The Online Chat Representative will participate in online customer communication to help to ensure that each customer’s needs and questions are met.
Answer online inquiries via chat, email, and telephone.
Maintain product knowledge across multiple brands
Escalate, as necessary, any incoming customer conversations of all natures to supervisor(s) for resolution.
Adhere to company practices and techniques for online communication.
Respond to online customer reviews and feedback.
Communicate with fulfilment and operations regarding customer orders
Ability to back up customer service chats and emails as necessary.