DepositFix

DepositFix IS HIRING

Remote Customer Success Specialist job at DepositFix

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We're a small SaaS company doing big things. DepositFix helps non-profits, startups and online educators receive payments through HubSpot (here's a short explainer video).

Our company is the exact opposite of a corporate work environment - small team (5 people), lots of flexibility and many opportunities to make an impact that matters.

This role is ideal for a tech generalist who enjoys helping others - be it via email or Zoom, pre-sale or post-sale. It's also a great opportunity to develop a broad range of skills and transition into a manager role down the line.

The salary for this position is $15-$20/hour depending on candidate experience.

Requirements:
  • Native or near-native English speaker
  • Excellent writing and presentation skills
  • Ability to figure things out on your own
  • Familiarity with CRMs and payment processors
  • Availability in the US time zone (9am-5pm PST)

Very nice to have:
  • Hands-on experience with HubSpot and Stripe
  • Basic understanding of CSS and JavaScript
  • Prior experience working remotely for a SaaS company

Responsibilities:
  • Owning the sales and support experience
  • Onboarding new clients and helping existing ones
  • Engaging with customers through email and phone/video calls
  • Replicating bugs and clearly outlining issues to our development team
  • Writing help articles and documenting processes
  • Running webinars and workshops
  • Contributing to product planning sessions
  • Working with sales, support and product analytics