ipdata

ipdata IS HIRING

Remote Customer Support Engineer job at ipdata

Apply Now

We are looking for someone friendly and helpful to be the first port of call for help for ipdata's customers.

This would involve:
- Responding to email/chat questions from prospective and existing customers
- Calls with potential customers as well as support calls with Enterprise customers
- Helping customers resolve technical issues i.e. debugging simple API integration issues
- Gather and report customer feedback

Requirements
-
Programming experience in at least one of Python, Nodejs, C/C++ or Golang with at least one real-world project/side-project under your belt.
- Prior experience in a customer support/success role preferably at a tech startup
- Excellent written and spoken English

Benefits
- Paid time off
- Fully remote
- Home office stipend
- Personal development stipend (annual)

About ipdata
ipdata is a SaaS data startup that has served 10B+ API requests for more than 30,000 developers including companies like Disney, Gymshark, Cisco, Mckinsey, Deloitte and many more!