Remote Customer Support Representative (GMT-4 to GMT-7) job at Surfer

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Are you a solution-oriented person that loves to solve riddles? Are you looking for a workplace that would appreciate your feedback and let you have a real impact on the shape of the product?
Surfer is looking for Customer Support Specialists that are not afraid to speak up when needed and can actively engage in the process of creating our product.
Surfer is the Content Intelligence tool that unifies content strategy, creation, and optimization into one process to help content teams build their brand and consistently grow organic traffic. We’re creating leading content and SEO software that doesn’t follow the trends but sets them.
To join our team, you must be ready to:
  • Deliver top-notch customer experience through live chat & emails.
  • Create Knowledge Base articles people will enjoy reading.
  • Jump on demo calls with our customers if needed.
  • Be the customer’s advocate—even if everybody else disagrees.
  • Become an active listener that will understand the needs & problems of our customers.
  • Leave no stone unturned to find an answer to the customers’ questions

The person we want to hire:
  • Has an excellent command of English.
  • Has +1 years of experience in Customer Support.
  • Is ready to work for clients that are in GMT-4 to GMT-7 time zones.
  • Is ready to work on a B2B contract.
  • Knows how vital Customer Experience is and why.
  • Prefers to follow his/her path and doesn’t need to be guided.
  • Speaks up, knows how to point out pros and cons, likes to be engaged in discussions.
  • Values independence and can use it to his/her advantage.

Surfer is a great team to be a part of because:
  • Our clients are the top SEO experts in the world—so you will learn a lot about the industry.
  • We trust each other—and limit the bureaucracy to the minimum. No timesheets, no invigilation.
  • We will appreciate your ideas instead of turning them down. 
  • We have an education budget—but also share resources within the team.

Job posted 2021-05-13