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data processing and technical support agent jobs

Full Stack Engineer Atlas AI

Full Stack Engineer Atlas AI Phoenix Product – Engineering / Full-Time / Hybrid Apply for this job About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel comp...
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Director Go-To-Market Systems & AI

Director Go-To-Market Systems & AI Austin, Texas Revenue Organization – Revenue Operations / Full-Time / Hybrid Apply for this job About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in le...
Cognite
United States
14 days ago

Director Go-To-Market Systems & AI

Director Go-To-Market Systems & AI Phoenix Revenue Organization – Revenue Operations / Full-Time / Hybrid Apply for this job About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveragi...
Cognite
United States
14 days ago


Essential Job Functions
  • Utilize tools and methods to extract/update data from different data sources and put it into database
  • Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat, with some phone support on occasion. Note: 90-95% of this role is data processing vs support handling.
  • Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency.
  • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

Requirements:

Skills & Qualifications
  • 1+ years of experience in DBMS domain
  • Advanced Excel spreadsheet skills
  • Proven SQL Server 2008/2012 skills (nice to have)
  • Knowledge in Advanced SQL , C# and/or Python is a huge plus but not required
  • Bachelors/College Degree in any field; IT-related course is preferred.
  • Minimum of 1 year experience supporting a technical account or handling data processing.
  • Required experience in handling an account using chat and/or email channels.
  • Must have excellent writing skills in English and good speaking skills in English.
  • Willingness to work on shifting schedules but predominantly during US business hours.


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