Utilize tools and methods to extract/update data from different data sources and put it into database
Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat, with some phone support on occasion. Note: 90-95% of this role is data processing vs support handling.
Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency.
Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
Requirements:
Skills & Qualifications
1+ years of experience in DBMS domain
Advanced Excel spreadsheet skills
Proven SQL Server 2008/2012 skills (nice to have)
Knowledge in Advanced SQL , C# and/or Python is a huge plus but not required
Bachelors/College Degree in any field; IT-related course is preferred.
Minimum of 1 year experience supporting a technical account or handling data processing.
Required experience in handling an account using chat and/or email channels.
Must have excellent writing skills in English and good speaking skills in English.
Willingness to work on shifting schedules but predominantly during US business hours.
