ROSE is hiring

Account Director job at ROSE, New York

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ROSE is an award-winning digital innovation agency focused on helping leading brands leverage cutting-edge technology to innovate and delight their customers. As one of the INC 500 fastest-growing private companies and the fastest growing Black-owned digital agency in the US we pride ourselves on the quality of our work and partnerships with our clients. We specialize in immersive technology (AR/VR) and technical partnerships leveraging web, mobile and back end development.


We've used WebAR to launch a new shoe line for Adidas for over 110m viewers, rebuilt the technology powering the New York Lottery, helped Patrón bring gifting into the metaverse and did our part to rewild the world with Leonardo DiCaprio and Re:wild. In so doing, the team has won multiple Webby and Shorty awards, been featured in Vogue, WWD, and Harpers Bazaar, and more importantly, had fun doing it. Our mission is to create the most innovative digital agency of our time by guiding the world’s most impactful brands/products into the metaverse.


ROSE is looking for an Account Director with a passion for emerging and creative technology to guide our teams in delivering value for our clients. The right person for this job has their finger on the pulse of what's happening in the tech and marketing spaces and understands the differences between web3 and the metaverse. This AD should have experience with and passion for working with CPG, Financial Services, Media and Entertainment, Retail and Fashion clients across the web, mobile and immersive technology (AR/VR/MR) spaces. The ideal candidate will be able to build trusted relationships with clients in order to understand their overall business goals and marketing objectives, then not only build but implement a strategy that is reverse engineered to meet those goals and objectives.


It’s key for the Account Supervisor to be skilled, even under pressure, at communicating clearly with compassion to clients and the Rose team around expectations.


What You Do


  • Provide clear strategic leadership to internal teams to ensure all creative work aligns with client business needs and expectations
  • Partner with clients to develop their digital roadmap for short and long-term communications and marketing plans.
  • Partner with clients to understand long-term growth plans, and strategically roadmap potential future initiatives based on existing accounts/work streams, where possible.
  • Lead client discussions to set goals and plan for future fiscal year(s)
  • Ensure team is consistently delivering superior work and recognized for hitting goals
  • Deliver account strategy quarterly and acts as the voice of ROSE to the client at all times- managing expectations, timelines, milestones, and wins. You are expected to handle the tough conversations with the client with grace, tact and honesty.
  • Advise senior agency management on the status of the business, client relationships, and specific opportunities or problems. Prepare and present quarterly business reports on the state of clients under your purview further identifying the areas of opportunity.
  • Work with the partnerships and new business teams to develop and negotiate proposals and budgets, making modifications and arranging contract signings.
  • Oversee, inspire and motivate teams, working closely with discipline lead counterparts
  • Partner with the discipline leads to ensure all projects are prioritized and staffed appropriately across the business and SOWs are documented, accurate, implemented, and billed appropriately.
  • Help create proposals, timelines, and staffing plans alongside the New Business team to support pitches and new projects.
  • Be organized and prepared before any briefing or client meeting by managing expectations and briefing the team in advance. You deal with client requests promptly and manage their expectations in terms of speed, delivery, and budgets.
  • Note-taking in all client and internal meetings to capture key discussion points and next steps
  • Recognize, work through and resolve conflict situations (internally and externally)
  • Develop team members by coaching, training, and identifying areas for growth


What You Need


  • 6+ years of account management experience in an agency or software development environment with a demonstrated track record of success.
  • An advanced understanding of website design and builds, mobile application design and builds, interactive and experiential marketing production, augmented reality, product strategy, and a superior understanding of production timeline management.
  • Thorough knowledge of the dynamics of digital and interactive. You must understand how each digital and interactive element performs alone, how they perform together, and how they are constantly changing in the context of the client.
  • Strong presentation skills that encourage participation and desired outcomes
  • Ability to add structure and process when the project plan is unclear/undefined
  • Ability to work in a fast-paced, dynamic environment and prioritize multiple demands
  • Excellent communication, writing, and organizational skills
  • Self-directed with a sense of urgency in solving client issues
  • Accuracy and attention to detail
  • A passion for digital and a desire to learn new skills


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Job country: United States

City: New York

Category: Internet Publishing

Location: New York, NY, United States

Job posted 2022-05-22

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