DoorDash is hiring

Associate, Merchant Strategy & Operations - US Markets job at DoorDash, Atlanta

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About The Team

On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform. As a member of the Merchant S&O team focused on local markets,, you’ll be responsible for figuring out ways to improve our merchant base in specific regions across the USA, going deep on our local merchant base, building playbooks to expand and differentiate our local selection, scaling new products to help our merchant partners grow, and finding ways to enable our local teams to accelerate growth.

About The Role

As as Associate on the Merchant Strategy & Operations Selection team, you’ll drive the end-to-end process to identify, target, and acquire the top local merchants in your area. This role will sit at the intersection of growth, analytics, and sales & marketing teams to design and implement our playbook to acquire and retain great local selection in every neighborhood. This includes driving our resource allocation, influencing our marketing and consumer strategy, merchant experience design, and strategic initiatives to drive growth. This role will work cross-functionally and sit across business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

You’re Excited About This Opportunity Because You Will…

  • Strategize – Build the strategy for differentiated selection at the market level, including which merchants we need and how to get them
  • Implement – Drive the strategy & execution for new DoorDash Selection initiatives to help build and retain a differentiated merchant base
  • Analyze - Build models to define success, new product KPIs, and support our cross-functional teams
  • Experiment – Use data-driven decision making and sound business judgment to run tests on everything from new use cases to existing process optimization
  • Influence – Work cross-functionally with our US Markets Growth & Ops teams to launch and execute key initiatives

Our best Strategy & Operations team members are motivated, analytical, data-driven problem solvers. They have exceptional interpersonal, communications and relationship-building skills. They are general managers who are willing to roll up their sleeves and do whatever it takes to make the business successful.

We’re Excited About You Because…

  • You have 3+ years of experience in operations, strategy or consulting; team leadership and/or high-growth startup experience is preferred
  • You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
  • You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; strong SQL skills preferred
  • You have expert communication and interpersonal skills
  • You're entrepreneurial with a strong bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
  • You're naturally curious and look for ways to innovate and improve and want to shape the vision and direction of the company
  • You have grit and willingness to roll up your sleeves and do whatever it takes to make things successful
  • You're a relationship-builder who can influence and motivate people at all levels across a variety of job functions
  • You're a problem solver who can go to the lowest level of detail and translate insights into high-level goals into actionable plans

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Job country: United States

City: Atlanta

Category: Internet Publishing

Location: Atlanta, GA, United States

Job posted 2022-05-22

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