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AVP, Commercial Insurance IT Operations & Delivery job at Chubb, Whitehouse Station

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Commercial Insurance Middle Market IT is seeking a n IT Operations Manager for the Commercial Insurance Whitehouse Station, NJ office.

Position Summary:

  • Drive resolution to Problems, Incidents, and Outages Impacting CIMM applications by coordinating activities aligned with CIMM IT employees, Production Support Contractors, and the Chubb Command Center.
  • Serve as Business Relationship Manager for a team comprised of vendor Application Developers and Support Engineers within the IT department of Commercial Insurance Middle Market Serves (CIMM  IT). This team specializes in .NET, SQL Server, BizTalk, Java , COBOL,  DB2, WebSphere, MQ and other niche technologies.
  • Lead maintenance, security and compliance projects for CIMM IT applications by coordinating with Chubb Infrastructure, Chubb Security, and CIMM application development and support teams.
  • Coordinate the Release Management process with other Release Managers, Approvers, Developers, and Chubb infrastructure.
  • Act as Portfolio Manager/ Owner for Chubb applications driving technology obsolescence and responding to questions/requests from the Chubb enterprise and CIMM IT.
  • Ensure CIMM IT is meeting all the SLAs and KPIs defined for all the production applications

Primary Job Responsibilities:

  • Work with Commercial Lines Senior Managers and Leadership to maintain multiple Commercial Insurance Applications with a production support responsibility for multiple applications.
  • Serve as the Interface with Chubb CIMM application team resources to drive and coordinate production support issue resolution and implementation of permanent fixes, and small enhancements for CIMM IT applications.
  • Interface with vendor representatives for 3rd party applications while coordinating maintenance and security upgrades and resolving system outages.
  • Coordinate with Branch Resource Center team on production incident management
  • Act as an escalation point for all issues deems appropriate by business.
  • Approve of database fixes, system onboarding requests, and code releases according to the Chubb process for each.
  • Submit Service Now and Jira tickets where applicable to request work be completed by Chubb Infrastructure and CIMM IT vendor teams in order to upgrade and secure CIMM IT systems.
  • Prioritize, manage, and ensure the development and implementation of problem trackers and small changes.
  • Drive resolution to outages and performance issues including rotation of manager on call responsibilities for week night, batch overnight, and weekends.
  • Collaborate closely with technology management in prioritization / planning to understand future resource needs
  • Run weekly ticket technical review meetings with IT and business and assist with ticket prioritization.
  • Help determine which items can be added to each monthly bundle and adjust based on unforeseen need.
  • Analyze business and technology requirements and outline the proposed technology solution.
  • Work with your various teams to make sure release requests are complete and on time.
  • Develop a relationship with the Chubb Release team to assist in getting the required approvals.
  • Promote effective teamwork and the use of knowledge management processes and tools
  • Ensure clear metrics are defined, implemented, and tracked to measure performance, skills, throughput, and quality of development work
  • Translate security and maintenance requests into actionable projects that you drive for CIMM IT.
  • Maintains and communicates an effective release schedule.
  • Establishes strong relationships by working closely with project managers, technical leads and test leads to track project statuses.
  • Oversees release validation to ensure the release is operating as expected.
  • Conducts release sunset reviews to determine what went well and what needs improvement.
  • Ensures SOX and Audit requirements are met with each release and establishes\enhances processes to ensure compliance.
  • Performs primary Release Coordination function within CPI IT and establishes coverage when needed following documented procedures and processes.
  • Manages the software code lifecycle including the versioning, merging and migration of source code.
  • Manages, coordinates, and maintains the automated regression test process.
  • Proactively identifies issues and determines effective resolutions.

Job Requirements:
  • College degree, specialized training or equivalent work experience

  • 7-10 years progressive experience with thin client systems and applications development including systems/ application analysis and design

  • Experience with the project lifecycle and the application development lifecycle

  • Experience with Agile development methodologies

  • Knowledge of design and programming techniques

  • Knowledge of Commercial Insurance product domain

  • Familiarity with ITIL framework and production workflow tracking software Service Now and Jira.

  • Experience with staff augmentation within the IT Industry

  • Knowledge of version and revision control practices and procedures

  • Strong written and verbal communication skills with the ability to interact with all levels within the organization

  • Experience leading a team of application developers and support engineers

  • Experience with providing guidance and direction to staff

  • Experience in initiating, conducting, and facilitating discussions with multiple stakeholders, and ability to translate the results and issues at hand to the business and to the IT teams

  • Excellent written and verbal communication skills

Job country: United States

City: Whitehouse Station

Category: Business Operations Specialists, All Other

Location: Whitehouse Station, NJ, United States

Job posted 2022-06-04

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