Wells Fargo is hiring

Bilingual Chinese Senior Fraud & Claims Operations Representative job at Wells Fargo, Charlotte

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At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative... Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:
  • Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
  • Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
  • Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
  • Provide subject matter knowledge and interpretation of procedures to less experienced staff
  • Interact with fraud and claims functional area on a wide range of information as well as with external customers
Required Qualifications, US:
  • 4+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking, reading, and writing proficiency in Chinese (Mandarin)/English
Desired Qualifications:
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Strong attention to detail and accuracy skills
  • Ability to work effectively in a team environment
  • Knowledge and understanding of Office of Foreign Asset Control (OFAC) compliance
  • Ability to work with limited supervision
  • Bilingual speaking, reading, and writing proficiency in Chinese (Mandarin)/English
Job Expectations:
  • Must take and pass required language assessment.
    Enterprise Wire Services is currently seeking an outstanding individual to join the Sanctions Screening Department to process in the Chinese Telegraphic Code (CTC) applications, Anomaly Detection System and Global Sanctions Management Operations System (GSMOS.) Chinese Telegraphic Code is included in some wire transfers to transmit Chinese text in payments. The CTC application identifies potential numeric values that may represent Chinese characters and translates it back to Chinese. This team member would determine if the translation truly represents a Chinese phrase. The Anomaly Detection System stops out of pattern wires and this team member would review these exception wires and contact the banker as necessary. The Global Sanctions Management Operations System (GSMOS) checks transactions for potential matches to the Office of Foreign Assets Control (OFAC) Specially Designated National (SDN) list or internal proprietary watch lists. This team member reviews and determines validity of match, releases or escalates the transactions to the Global Sanctions Screening and Reporting Group (GSSRG) as necessary.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


    Job country: United States

    City: Charlotte

    Category: Business Operations Specialists, All Other

    Location: Charlotte, NC, United States

    Job posted 2022-06-04

    This job is expired

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