Clarity Voice is hiring

Channel Account Manager -Franchise Accounts job at Clarity Voice,

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Are you a customer-focused person that loves building new connections while nurturing existing relationships for maximum satisfaction? Do you consider yourself an articulate, concise communicator who builds trust and buy-in by creating strong alliances with prospects and clients? If you possess these attributes and find purpose in helping others succeed, then we want to talk to you!

Our ideal Channel Account Manager candidate is:

  • Active Listener and Communicator - You can assess body language, non-verbal signs, tone, and interest to accurately contemplate your customer’s needs.
  • Professional - You emanate a positive attitude, take pride in your work, and boast excellent relationship-building and written communication skills.
  • Insatiable thirst for building relationships - Your approach to picking up cues, anticipating needs, and persuading others enable you to build long-lasting relationships built on trust, empathy, caring, and the desire to see them succeed.
  • Approachable - You are high-energy, friendly, and comfortable with a high volume of customer interactions. You are always anticipating customer needs and enjoy the idea of what’s next.
  • Technologically Curious – You are customer focused to build customer platform needs, to make suggestions for new functionality, and its impact on business. It may seal the deal.

Our culture values dedicated collaborators who seek to communicate actions that implement solutions. We are looking for someone who believes in the franchise business model and the impact that franchising has on society, and who enjoys the responsibility of making contributions to their success. Our ideal candidate is willing to listen, empathize, engage, and build positive, productive relationships with any new or existing customers. You will fit right in if you thrive on building relationships, take pride in satisfied customers, you are inspired by technological advances, and gain fulfillment in helping others!


The job responsibilities of this Channel Account Manager position include, but are not limited to:

  • New preferred franchise and partner brands: Manage the handoff from business development to sales for onboarding and service.
  • Serve as the first point of contact for both new and existing accounts: Work in tandem with the sales team to develop the best program options for the customer.
  • Create ongoing communication: Promote Clarity services as valued and vital tools that can elevate the customer’s offerings including educational activities to improve their functionality.
  • Work with sales and marketing team: Build relationships, penetrate the brands, and increase their potential to grow their business revenue capacity.



  • Have a strong sales and marketing acumen
  • Possess 7-10 years B2B experience
  • Have a minimum of 2 years' experience working in the franchise industry
  • Demonstrates proven experience with communicating to all levels of the organization (internal and external)
  • Minimum 5 years' experience using project management, time management, or CRM systems.
  • Ability to travel as required (up to 20% of the time)


  • Basic knowledge of VoIP systems and technology
  • Possess or working toward Certified Franchise Executive (CFE) certification
  • Experience using Salesforce as a customer relationship tool


  • Channel Account Manager position is fully remote with company-sponsored visits to our Michigan headquarters.
  • Travel is required to meet with clients and any sponsored events
  • Every team member has the option to work in our Southfield, Michigan office when they believe it beneficial to do so

THE COMPANY – Clarity Voice

Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success.

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.

We’re not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open to innovative ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice; YOU suggest, and WE listen. We encourage a collaborative team environment.

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.

At Clarity Voice, we are passionate about serving our customers and doing the right thing. We’re a values-based company where culture is everything. We value everyone for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company's vision of becoming the most respected, most referred cloud phone company in North America.

WHY Clarity Voice?

Clarity Voice stands out because of our culture and core values:

  • Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments
  • Continuous Improvement - Be willing to evaluate and seek to be better
  • Serve Before Gain - Assist without expecting a return on your personal investment
  • Do the Right Thing - Apply the Golden Rule, even when no one is around to see it
  • Humbly Confident - Be self-assured but know when to ask for help
  • Seek to Understand - Appreciate another’s perspective before sharing your own


As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any kind to any person. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.

We’re a collaborative team of smart, bright people who are humbly confident, passionate about solving problems and like to share our knowledge. If you’re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!

Benefits: Medical, dental and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.

Job country: United States


Category: Telecommunications,Information Services,IT Services and IT Consulting

Location: , MI, United States

Job posted 2022-05-22

This job is expired

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