REGUS - IWG plc. Offices | Coworking | Meeting Rooms. is hiring

Community Sales Manager job at REGUS - IWG plc. Offices | Coworking | Meeting Rooms., Lincoln

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Position Overview:


The Community Sales Manager (CSM) is accountable for the operational, service and financial performance of a business center. The CSM is responsible for personally driving revenue and occupancy and for supporting and guiding a small team of administrative professionals, ensuring the entire team is laser-focused on the right activities and executing flawlessly to drive revenue and occupancy. The CSM will support their team through leading, coaching, developing, and assisting to resolve issues/barriers, as appropriate.


What does success look like?

• Centres are full

• The revenue targets are being achieved

• Customers are happy

• Team is well trained and performing at a high level

What does the job involve?

• Monitor and drive KPIs: Self-Generated Leads, NPS, eNPS, Retention, Occupancy, Revenue, Credits/Waives, Bad Debt, Center Readiness/Standards

• Execute calendar of business changes/trainings/communications (i.e. processes, procedures, products, services, initiatives)

• Manage staffing levels within their centres, ensuring proper coverage levels

• Ensure the center team members are clear on how to consistently /flawlessly execute in line with our global procedures and policies. Recognize training needs and proactively educate for consistent execution. Identify any performance gaps to the Area Vice President

• Plan and execute core sales activities, accomplish proactive sales activities, ensure quality control, and meet revenue and occupancy objectives

• Generate sales and grow revenue from new and existing customers, while increasing occupancy in the center.

• Manage the renewal process and strategy in order to meet/exceed retention targets and renewal increase targets.

• Ensure compliance to the collections process, minimizing any bad debt.

• Monitor and control purchase requirements/spending habits of the center. Oversee daily business processes and implement sufficient controls and risk management initiatives to ensure on-going compliance to overall company policies and procedures.


What makes a great Community Sales Manager?

• Achievement – Highly competitive, driven to achieve and exceed specific goals

• Enthusiastic – Always displays a positive demeanour

• Resilient – Enjoys challenges and adapts to change; consistently demonstrates energy and passion

• Influential – Confident and approachable; delivers results by building strong relationships

• Pride – Pays attention to detail; takes responsibility for maintaining high standards

• Motivated – Takes ownership and acts decisively to solve problems and deliver results

  • • People – Sets clear goals and expectations, supports and encourages their team, leads by example

Job country: United States

City: Lincoln

Category: Leasing Non-residential Real Estate,Hospitality

Location: Lincoln, NE, United States

Job posted 2022-05-22

This job is expired

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