Rhinestahl Advanced Manufacturing Group is hiring

Customer Account Manager (CAM) job at Rhinestahl Advanced Manufacturing Group, Mason

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Overview

The Customer Account Manager (CAM) plays an integral role in ensuring the satisfactory fulfillment of customer orders. The CAM maintains constant communication with suppliers, internal POCs and customers to ensure successful, on-time execution of customer orders. The CAM acts as the glue connecting the supplier with the customer and is responsible for ensuring suppliers and customers have updated information on the status of their orders or inquiries, corrective actions and/or disposition and projected dates of resolution.

Responsibilities
  • Primary (POC) to internal and external customers from PO placement to product shipment and invoice payment
  • Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions, and shipments meet the PO requirements
  • Coordinate internal team to affect the timely processing of customer orders
  • Coordinate warehouse personnel to affect the timely shipment of products
  • Provide order status updates to internal and external customers, as required
  • Support Finance in collections activities to minimize payment delinquencies
  • Maintain system ERP database with current order/shipment related information
  • Monitor supplier On-Time-Delivery (OTD) performance as well as OTD performance to Customers. Identify trends or poor performing suppliers and coordinate action with applicable POCs as necessary, including developing Recovery Plans and process improvements when needed data for goals.
  • Local/Regional travel to customer and/or supplier locations, as required (up to 15%)
  • Support supply chain fulfillment activities including obtaining and entering delivery updates from supply network and communicating updates to AM-X Team leadership, sales department, Program Managers, and external customers for current orders from suppliers
  • Maintains and updates the Supplier and Customer Portals to ensure near-real time information on status is available
  • Work with warehouse personnel, sourcing and quality to handle customer returns, repairs, upgrades and calibrations
Qualifications
  • 3 years prior experience in customer support or supply chain management support
  • Undergraduate degree in business or engineering or equivalent experience
  • Prior experience working with customers and suppliers in a global environment
  • Experience in a manufacturing environment
  • Ability to multi-task and work effectively under time pressures
  • Ability to work beyond normal business hours, as the need arises
SKILLS And SPECIFICATIONS
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) required
  • Must possess excellent communications skills, both written and verbal, and have a strong professional presence
  • Ability to build long term relationships with team member, suppliers, and customers
  • Ability to read and understand blueprints
  • Basic understanding of technical drawings and GD&T symbols/tolerances is an advantage
  • Understanding of machining and/or metal fabrication processes is an advantage
  • Experience with ERP systems (Epicor, specifically) is an advantage
EEO-M/F/Disabled/Vets

Job country: United States

City: Mason

Category: Machinery Manufacturing

Location: Mason, OH, United States

Job posted 2022-05-22

This job is expired

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