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Director of Customer Success
Fusus is the fastest growing Real Time Crime Center software platform in public safety. Using agile technology, cloud computing, and disruptive fusion methodologies, we enable our public safety customers to unify video and data from public and private sources to dramatically enhance the Agency’s situational awareness and crime response capability.
The Company culture is predicated on strong individual contribution, working closely with its customers, and winning as a team. Our public safety customers are the center of our universe, and their mission to save lives and improve the safety of their community inspires us to empower them with great innovation.
The ideal candidate will be responsible for ownership of the customer success life cycle and responsible for managing the team who is focused on customer retention and software subscription expansion. The Director of Customer Success will accomplish this by ensuring the Fusus product is a mission critical component of the Customer's daily operation. The director will ensure that every customer interaction is well thought, professional, and aligns with the overall Fusus objectives, so that the customer is maximizing their value of the Fusus platform. The director will establish and track performance metrics for operational processes proven most impactful to performance in terms of achieving KPI goals by the Customer Success team. The director will make adjustments to strategic initiatives when needed to ensure a positive customer experience and the opportunity to generate new revenue through up-sales in addition to ensuring annual subscriptions. The Director of Customer Success will assist in establishing the vision, effectively communicate objectives to the team, and maintain organizational alignment.
Fusus offers our full-time employees and their families an exceptional portfolio of employee benefits, including:
Base Plus Bonus Compensation
Diversity & Inclusion at Fusus:
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that. Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
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