American Residential Services is hiring

General Manager job at American Residential Services, Lexington

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Comfort Heating & Air is seeking a GM/President to join our growing, National company! The GM is responsible for the overall success and management of our Residential HVAC service center. This key individual will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. 


ESSENTIAL FUNCTIONS:

  • Assuming full operational responsibility for profit and loss related activities.
  • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
  • Consistently administering company policies and procedures throughout the service center.
  • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
  • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
  • Recruiting, selecting, and training all service center employees.
  • Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
  • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
  • Developing new programs and executing established plans to meet and exceed sales goals.
  • Designing and implementing a strategic sales plan that retains and expands ARS's customer base.
  • Achieving growth and hitting sales targets by successfully managing the sales team - providing on-going coaching and training on the in-home sales process.
  • Partnering with local management and personnel to maintain best practices for safety and sales-generation in the field.
  • Manage 4+ front line managers indirectly supervise a field workforce of sales and service teams for both residential and commercial customers.


BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS):

  • Experienced Manager with proven track record successfully leading a fast-paced, service organization and growing EBITA targets
  • Bachelor's degree or vocational school and trade experience equivalent
  • Consistent track record of meeting and exceeding revenue objectives
  • Experience in the residential sales process and associated KPIs
  • Prior home improvement industry experience is preferred
  • Prior HVAC and/or Plumbing experience is a plus


SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES:

  • Strong interpersonal/communication skills (oral and written)
  • Ability to self-start and motivate a group of individuals to act as a team towards a common goal.
  • Ability to analyze and forecast data to ensure alignment with Division and Company goals
  • Build a team culture by recruiting, motivating, and training talent
  • Review and promote the maintenance of a safe, accident free environment
  • Demonstrated proficiency with multi-tasking operations within a dynamic service industry, prioritizing tasks and planning for the future
  • Excellent analytical skills, financial acumen, and attention to detail


 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


Job country: United States

City: Lexington

Category: Consumer Services

Location: Lexington, KY, United States

Job posted 2022-05-22

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