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Inside Sales Manager job at 4IT, Inc., Miami

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The Inside Sales Manager (ISM) is responsible for leading our internal account management team consisting of 6 staff members (3 account managers, 2 sales associates, 1 procurement specialist). The account management team is responsible for coordinating and advocating for our EXISTING customers in all interactions with our company. This position DOES NOT INVOLVE ANY NEW BUSINESS DEVELOPMENT OR OUTSIDE SALES. Because this is first and foremost a leadership and mentoring position for the account management team, the ISM will organize and prioritize the work performed by the team, report on employee utilization, manage monthly, quarterly, and annual goals for the account management team, and participate on our senior leadership team. The account management team is directly responsible for building templates for quoting and presentation of all our product offerings, generating / presenting / closing quotes to existing customers, building a customer IT roadmap, and executing quarterly and annual TBRs (technology business reviews) for all managed service customers. The ISM will also be an escalation point for our account managers when there is a conflict with a customer. This is a highly communicative position that requires building relationships and genuinely caring about our customers.


• At least 3 years of experience leading an internal account management sales team

• At least 2 years of previous experience with CRM and/or sales consulting role

• Strong understanding of Microsoft Office 365, Azure, and Virtualization

• Strong understanding of Networking, Firewalls, WAN, and Wireless

• Self-motivated with an ability to work effectively without micro-management

• A proven track record of managing, mentoring, and building a team

• Very strong communication skills and comfort level with operating on a senior leadership team

• Very strong organizational skills and a willingness to do what it takes to help customers succeed

• Must live in South Florida with a willingness to commute to our Miami office

Big plus if you have experience working for an MSP (Managed Service Provider).

Job country: United States

City: Miami


Location: Miami, FL, United States

Job posted 2022-05-22

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