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Learning Experience Designer - Telecommute job at UnitedHealth Group, Philadelphia

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Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Provides support to one of the three following teams: Essential Skills and Operations, Clinical Quality/Education and Health Services providing high-level communication with subject matter experts and stakeholders. Evaluates incoming training build requests, designs and develops training courses and curriculum and provides guidance related to available platforms that can be used (LMS/WebEx etc.) for all orientation and continuing education curriculum.

Provides exceptional customer service to internal customers at all levels of the organization and helps brand the Landmark experience as a positive, values-based, family culture.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

  • Crafts compelling learning content, experiences, and materials utilizing a range of tools
  • Digitizes and transform existing learning content into highly engaging blended learning and playbooks
  • Collaborates with Subject Matter Experts to develop course curriculum, produce video content, build courses, and support/partner on course updates by providing insight and feedback on best instructional practices
  • Blend existing and new learning content into pathways and curriculums 
  • Act as a thought partner to help Subject Matter Experts bring their content and expertise to life
  • Provides recommendations, support and training to key stakeholders seeking to build training
  • Manages multiple projects including timelines to develop content, audio and video recording, testing and troubleshooting course launch in LMS
  • Identifies methods to hold employees and leadership accountable for following new hire onboarding framework
  • Implements methods for collecting data and assessing training outcomes for value. Able to culminate this data into SMARTSHEET dashboards
  • Able to effectively facilitate prepared training content to meet new hire needs for onboarding and orientation
  • Partner with team to identify and develop training content
  • Create and administer employee surveys; monitor survey results, summarize findings and trends, report any notable findings requiring attention or action needed
  • Proactively builds data rich dashboards within Cornerstone (LMS) to identify compliance issues with training
  • Partners with other content developer(s) and LMS Administrator(s), to create compelling training content using various software programs compatible with Cornerstone
  • Supports team for academy and various off-site events or Academy related training as needed. Participates in team retreats as scheduled. This role is virtual continuous at this time but may require 25% travel in the future


  • Demonstrates ability to communicate, problem solve, and work effectively with people
  • Content design and facilitation experience desired
  • Excellent organizational skills with the ability to manage multiple priorities
  • Work independently and handle multiple projects simultaneously
  • Ability to take initiative and see tasks to completion
  • Computer skills and experienced user of Microsoft Office software
  • Excellent verbal and written communication skills
  • Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers and customers
  • High-level collaboration with subject matter experts to develop interactive course content

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • Bachelor’s Degree
  • Experience with eLearning software (Articulate and/or Captivate)
  • Experience coordinating training for new hires
  • Learning Management Systems experience
  • Facilitation experience

Physical Demands:
Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Regular requirement to sit; use hands to touch, handle or feel
  • Regular requirement to talk and listen
  • Occasional requirement to stand; walk and reach with hands and arms
  • Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

Work Environment:
Below is a description of the work environment that the employee will encounter while performing the essential functions of the job.  

  • Work is generally in an office setting
  • Noise level is usually moderate

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job country: United States

City: Philadelphia

Category: Instructional Designers and Technologists

Location: Philadelphia, PA, United States

Job posted 2022-06-04

This job is expired

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