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Principal Design Researcher - Telecommute job at UnitedHealth Group, Phoenix

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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

United Design (part of UnitedHealth Group and Optum) is on a mission to create a healthier world, one person at a time. We believe this begins with innovative design thinking and technology aimed at delivering experiences that will make healthcare simpler, equitable and more effective. And dare we say even enjoyable.

We are seeking an empathetic Design Researcher to join our cross-functional design studio to reimagine the omni-channel communications experience. We are looking for someone with experience scoping, planning, recruiting, leading, synthesizing, and sharing human-centered design research. Our team recognizes the power of design research to inform both strategic and tactical design decisions, from broad discovery research to targeted usability testing. Creating foundational design systems requires a Design Researcher who is a systems-thinker with an entrepreneurial mindest.

Primary Responsibilities:

  • Transform complex quantitative and qualitative data and insights into visual displays to more effectively tell the story and advance understanding relative to consumer needs throughout the project lifecycle
  • Strive to develop and institute best practices to present information in a way that supports visual thinking fostering efficient and effective understanding with a minimum of conscious effort by a broad range of audiences  
  • Meet with stakeholders to craft a lean and effective research plan
  • Conduct qualitative research grounded in the context of the people for whom we are designing
  • Conduct quantitative research that obtains statistical significance
  • Articulate the rationale for using one research method over another
  • Use creativity and resourcefulness to tailor research according to project constraints
  • Design experiments that measure and compare performance of new services, processes, or digital designs
  • Be passionate about healthcare, social impact and great design
  • Be familiar with the human-centered design process and the role research can play throughout
  • Have ability to navigate large data sets and “connect the dots” among the insights they yield across complex systems
  • Create frameworks, exhibits, videos, and presentations that visualize findings
  • Conduct remote research and collaborate with a distributed team


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 5+ years of relevant work experience in research or adjacent field
  • Experience partnering with data or analytics teams
  • Experience collecting, analyzing, and summarizing academic research
  • Experience conducting competitive intelligence research
  • Experience using quantitative data to generate segmentation models or personas
  • Experience analyzing large-scale data, such as NPS surveys or customer verbatims
  • Experience working with user research tools such as Feedback Loop, MUIQ, and UserTesting

Preferred Qualifications:

  • Experience working in healthcare
  • Proven track record of driving change in a large, complex matrixed environment even amid ambiguous circumstances
  • Bias toward action and innovative big-picture thinking while improving processes and optimizing operations
  • Willingness to invest time to understand our target markets, and consumers, and demonstrate a willingness to change course
  • Ability to shift seamlessly from strategic to tactical
  • Operational excellence training
  • Passion for social impact, healthcare, collaboration and learning
  • Exemplary oral and written communication skills. Strong presentation and facilitation skills, suitable for executive leadership level
  • Excellent time management, organizational and prioritization skills and ability to balance multiple priorities 
  • Ability to provide portfolio of authored research artifacts for review


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job country: United States

City: Phoenix

Category: Computer and Information Research Scientists

Location: Phoenix, AZ, United States

Job posted 2022-06-04

This job is expired

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