TTEC is hiring

Principal Presales Solutions Engineer - Cisco UCCE Solutions - Remote - US job at TTEC, Philadelphia

This job is expired

Find similar jobs



At TTEC Digital, we are a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions, designing and building human-centric, tech-enabled, insight-driven customer experience solutions for clients. TTEC blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.

We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients. 

We currently have a need to hire an experienced Principal Presales Solutions Engineer to help develop leads and build partner relationships in support of our business development efforts.   Your knowledge and experience in the Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions and Cisco Contact Center (UCCE, PCCE, Webex CC, Webex CCE, Webex Connect and Webex Experience Management) and Collaboration solutions (Webex Calling, Meetings, Events, etc.)  will be the key for success.  We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. 

What you'll be doing:

  • Develop Leads and Partner Relationships: 
    • Develop and maintain relationships with key vendor partners such as Cisco, Verint, Google and other related Contact Center technology vendor or service providers
    • Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers
    • Participate in initial data gathering and lead qualification with the prospective Client
  • Develop Business / Technical Needs:
    • Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
    • Leverage TTEC's Solutions Framework in informal requirements meetings or facilitated workshops
    • Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
  • Develop Solution Design / Configuration / Viability:
    • Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
    • Review detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
    • Communicate and collaborate with delivery teams to develop timeline and staffing professional services' estimates
    • Develop ‘Solution Review' presentations
    • Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions
  • Develop and Present Solutions to the Client / Support Deal Closure 
    • Assist in the development of Proposals and SOWs using standard TTEC templates
    • Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC's story and meets the client's requirements
    • Provide a lead technical role for RFP Response Development, driving the technical design
    • Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
    • Participate in Client Meeting Solution Reviews - together with TTEC and partner personnel
    • Contribute to ROI Business Case Analyses
  • Provide insights on product improvements, TTEC process improvements, template development, etc.
  • Provide insights on competitor service offerings

What skills you will bring:

  • 3 to 5 years presales experience designing complex Cloud contact center, itelligent automation, digital channels, journey orchestration, voice self-service and coversational Bot solutions and Cisco Contact Center and Collagoration solutions.  
  • 1 to 3 years design and architecture experience working with Cisco Contact Center (UCCE, PCCE, Webex CC, Webex CCE, Webex Connect and Webex Experience Management, Google CCAI) and Collaboration solutions (Webex Calling, Meetings, Events, etc.)  is preferred.
  • Ability to think critically and logically articulate technical recommendations into customer business value - both verbally and through compelling presentations and proposals 

What we offer:

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

Who we are: 

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.  

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

“TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.”

#LI-BB2

#LI-REMOTE


Job country: United States

City: Philadelphia

Category: Sales Engineers

Location: Philadelphia, PA, United States

Job posted 2022-06-04

This job is expired

Find similar jobs