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Principal, Sales Engineering job at TTEC, Portland

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At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As an Application Support Engineer working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

As part of the Pre-Sales Organization, the Overlay Solutions Architect is expected to engage in both new account pursuits and inside sales, providing highly technical and consultative sales support, delivering engaging presentations and demos, establishing competitive positioning, and influencing sales strategy in opportunities. As an Overlay, this role will additionally perform tasks that typically belong to an Account Executive, such as delivering presentations on Avtex/TTEC/Genesys, assist the AE with business reviews, and interface with vendors for quoting and discounting.

During a Typical Day, You'll

  • Present Avtex and Genesys company and product overviews to prospective and existing clients for both TTEC Digital and TTEC Engage Digital (integrated) opportunities.
  • Provide Genesys and Avtex IP marketing materials to prospective and existing clients.
  • Participate in RFP Executive Summary content strategy and review, to align it with the sales and solution strategy.
  • Assist with manufacturer (Genesys, etc) deal registration, quote requests and review/corrections, and discount requests.
  • Mentor Account Executives that do not have experience working with Genesys and other ecosystem vendors, in the vendor-specific technologies, go-to-market, competitive positioning, incentive programs, etc.
  • Assist Account Executives in requesting references for Genesys-specific opportunities.

What You Bring to the Role

  • Bachelor's degree in IT-related discipline preferred; relevant experience in an IT environment considered.
  • A minimum of 9 years of experience in the IT field working with key Avtex focus technologies such as Genesys and/or other Contact Center platforms, Unified Communications, Dynamics, or other CRM etc.
  • Current or past Technical Certifications in related technologies, such as Genesys or competitive products (Cisco, Avaya, Genesys, Aspect), Networking Vendors (e.g., Cisco, Juniper), and Operating Systems (e.g., Windows Server, Linux) preferred.
  • Demonstrated knowledge of the solutions offered by Avtex and its strategic partners, with the ability to effectively communicate these solutions to clients.
  • Strong relationship building and interpersonal skills to include ability to quickly establish credibility and trust.
  • Strong presentation, communication, and collaboration skills.
  • Ability to develop consultative relationships with customers and partners to understand needs and identify opportunities.
  • Superior negotiation skills with ability to overcome objections.
  • Superior internal communication and presentation skills demonstrating influence and persuasion, including the ability to translate technical concepts into business outcomes.
  • Ability to quickly and independently learn new technologies.
  • Demonstrated drive to deliver high levels of customer experience and satisfaction.

What You Can Expect

The anticipated range for individuals expressing interest in this position is $125 - $160 This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

About Avtex, a TTEC Digital Company
At Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment.  We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply.
In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on


TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job country: United States

City: Portland

Category: Sales Engineers

Location: Portland, OR, United States

Job posted 2022-06-04

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