UnitedHealth Group is hiring

Principal UX Designer - Remote job at UnitedHealth Group, Indianapolis

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UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

  • Managing and mentoring a team of designers to support their growth as an individual contributor and leader within the UX and Healthcare space
  • Leading design strategy and execution for our product portfolio that support our business and the interactions we have with Health Care Professionals (Providers)
  • Advocating, educating and evangelizing the principles of human-centered design
  • Conducting user research. In close collaboration with our UX and organizational research teams, you will contribute to the design and facilitation of various research methods to obtain critical insights about users, their behaviors, motivations and needs. Supporting post-research data analysis and synthesis, you will help convert those findings into qualitative and quantitative information that guides decision-making
  • Determining the information architecture of a digital product. By properly organizing content based on the mental model of a user and appropriate classifications, you will help guide and educate users so that wayfinding and task completion are efficient, intuitive, and effective
  • Designing user flows and wireframes. In this highly iterative phase, you will build many simplified, lo-fidelity concepts of a user's journey to validate through feedback and testing
  • Creating prototypes. Using refined visual mockups, you will generate interactive final versions of the user interface that will be used for both leadership socialization and development readiness
  • Testing the product on real users. In another significant phase of the UX process, you will be partnering with UX Research to confirm viability of solutions and identify areas of improvement using both structured and unstructured research methods
  • Presenting designs and insights to key stakeholders. An effective presentation is founded on good storytelling. You will be asked to walk through your work and clearly articulate how it will allow a user to achieve their goals, while also delivering on important business objectives
  • Partnering with business, research, product and tech teams on complex problems that lead to highly functional, accessible, elegant and engaging solutions
  • Anticipating customer needs and proactively develops solutions to meet them
  • Exploring emerging opportunities in the healthcare digital space, evaluates and evangelizes, as needed
  • Leading discussions and critique of work while motivating and inspiring other team members
  • Play an integral role on a genuine, fun, hard-working and supportive UX team that will provide constructive feedback and encouragement on why, what, and how to improve your skills as a designer and employee at UnitedHealthcare

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma / GED
  • 7+ years of experience and proven ability with:
    • Research
    • Information Architecture
    • Content Strategy
    • Interaction Design
    • Visual Design
  • 7+ years of experience and proficiency with:
    • Sketch or Figma
    • Invision or other prototyping presentation platforms
    • Design systems and pattern libraries
  • Experience and proven ability to collaborate cross-functionally across an organization of many teams

Preferred Qualifications:

  • Degree or certification from a UX-related program (Design, Human-Computer Interaction, Information Technology)
  • 5+ years of experience with the following:
    • Graphic/Web Design
    • UX Research (design and facilitation)
    • Product analytics, NPS and Voice of the Customer data
    • The iterative design and development lifecycle (Agile Software Development)
    • Working within a Product team
    • Accessibility guidelines
  • Proven track-record of high-quality, meaningful work within a product team that delivers best possible outcomes
  • Storytelling and communicating at an elevated level with multiple stakeholders

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job country: United States

City: Indianapolis

Category: Human Factors Engineers and Ergonomists

Location: Indianapolis, IN, United States

Job posted 2022-06-04

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