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Property Manager job at The Resurrection Project, Chicago

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Department Description:

The purpose of the Real Estate Assets (REAS) and Services division is the management of the social, fiscal, and physical aspects of the operation of TRP-owned residential, commercial, and community properties. The department’s work includes execution of compliance requirements with all partners and for all tenants; and effective tenant relations to ensure they are aware of their rights and responsibilities and empower the tenants’ involvement in civic life and encourage their use of TRP's other services, including, but not limited to, our financial education and immigration services. The REAS division is comprised of teams in Property Management, Compliance, Maintenance, and Resident Services who work together to ensure our physical assets and tenants are cared for and supported. In addition, this team works together and in alignment with TRP departments to learn in-depth the needs of the community they serve and the specific needs of the asset and tenant.

General Job Description:

The Property Manager is responsible for tenant relations (in partnership with the resident services coordinator), leasing vacant apartments, lease re-certifications (in collaboration with the compliance specialist), property inspections, rent collections, evictions, budgets, and coordinating building maintenance (in partnership with maintenance personnel). The Property Manager is responsible for strategic planning of the department and working with other departments to further the organization's overall mission.

The immediate objective of the Property Manager is to keep in compliance with the portfolio properties and strive to improve all aspects of assets, including providing excellent customer service. The Property Manager will work closely with all Property Management staff to accomplish identified organizational goals, such as:

  • supervising the Property Manager Associate assigned to their portfolio and being responsible for their work
  • assist in the preparation of the annual budget and monitor expenses
  • work hand in hand with the maintenance department to ensure the provision of excellence in housing standards
  • be on call 24hrs. a day for emergencies

Additional duties of the Property Manager (in partnership with the resident services coordinator) include promotion and relationship-building efforts related to other TRP initiatives, products, and/or services such as Community Programs, Organizing, Financial Wellness, Resource Development, and others as needed.

Primary Job Duties and Responsibilities:

Tenant Relations (in partnership with the resident services coordinator)

  • Maintain effective tenant relations with all tenants to ensure they know their rights and responsibilities.
  • Resolve tenant issues, concerns, and disputes as needed and document in Property Management software Yardi.
  • Work in conjunction with other departments to provide excellence in housing.
  • Prepare notices for residents regarding upcoming meetings, access to units, inspections, and general building notices.
  • Meet with tenants every quarter regarding building issues, management updates, and seasonal changes.
  • Hold monthly property meetings and/or create monthly approval newsletters.
  • Maintain updated tenant contact information in Property Management Software.

Leasing and Occupancy (in partnership with Property Management Associate and Sr. Property Management Associate)

  • Inspect available vacancies and work with maintenance and/or contractors to create the scope of work needed to prep for occupancy.
  • Prepare all lease documentation in advance with assistance from the Compliance Specialist. Set update and time to sign the lease. Explain all lease rules, building rules, and lease riders to all households of age 18 and over.
  • Promote rental housing opportunities by timely development and distribution of marketing materials.
  • Assist in developing and implementing the marketing plans for TRP’s rental housing opportunities.
  • Update required policies and or other documents as required.
  • Maintain Illinois Leasing License.
  • Obtain TCS Tax Credit Specialist Designation and update as required.
  • Strategize lease-up plans for new developments and meet deadlines for lease-ups established by TRP/Funders and/or Financial Partners.
  • Represent TRP and actively market TRP’s housing opportunities at workshops, housing fairs, and other public events.
  • Meet with tenants to discuss lease violations within two days of the occurrence.
  • Periodically performs inspections of properties and notifies Maintenance Supervisor of needed work.
  • Prepare lease violation letters to tenants that breach lease, building rules, lease riders, or other similar violations. Provide as much information as possible and highlight areas the tenant failed to comply with.
  • Develop and maintain a working knowledge of the Chicago Landlord Tenant Ordinance, Fair Housing law, and regulatory agreements with financial supporters, including but not limited to programs with the City of Chicago Department of Housing (DOH), Illinois Housing Development Authority (IHDA), HUD, CHA, CLIHTF, LIHTCs, financial institutions, and other sources of renter subsidies and affordable rental financing.
  • Keep inventory of keys for properties and parking lot parking space assignments and permits issued.
  • Coordinate all pest-related issues, including attending to and monitoring treatment processes.
  • Coordinate Move-In and Move-out inspections.
  • Communicate to applicants on TRP’s waiting list to bring vacancy rate to 95% occupancy rate. Mail out cancelation and rejection notices of non-approved applicants. Ensure to send questionnaires, and request to return verification information to verify the income and assets of applicants.

Tenant lease certification/recertification/renewal (in partnership with Property Management Associate)

  • Ensures that tenant files are completed accurately and promptly.
  • Conducts lease signing with tenants for renewals, new move-ins, and recertification.
  • Keeps up-to-date with developments in compliance and regulatory requirements for properties.
  • Prepare and have approved lease violations and/or 30-day and /or 10-day notices for non-compliance with terms of leases.
  • Update property management software with Lease, Lease signing dates, and Lease Addendum’s/Riders and Ensure compliance with the City of Chicago Residential Landlord Tenant Ordinance (RLTO, City of Chicago security deposit interest.
  • Review the Tenant Income Certification (TIC) forms drafted before lease-up.

Rent Collections

  • Monitor tenant ledgers for delinquency.
  • Refers tenant to Financial Wellness Department to set up tenant’s savings budget and/or refer them to social service agencies for financial assistance.
  • Update tenant accounts with subsidies as assigned by subsidy agencies.
  • Serve five and/or 30-day notices by the tenth of each month for all tenants with rents not paid.
  • Review tenant ledgers with the Vice President of Real Estate Services for discrepancies and adjust as necessary.
  • File unpaid 5-day notices by the 15th of each month to the attorney.
  • Prepares documentation to initiate legal proceedings for eviction and/or collections of tenants who fail to pay rent and/or other charges for lease violations or other characteristics.
  • Inform legal counsel to initiate the eviction process and closely monitor the legal process.

Maintenance (in partnership with maintenance personnel)

  • Coordinates work orders with Maintenance.
  • Submits work orders property management software.
  • Makes sure work orders are being completed and charged accordingly.
  • Informs Maintenance Supervisor about new and upcoming vacancies and updates property management software.
  • Analyze with Maintenance Supervisor damages to vacant units.

Essential Qualifications and Skills:

  • A Bachelor’s Degree is the preferred minimum educational level plus experience in property management, asset management, affordable housing, non-profits, and/or community development.
  • Must have or be able to obtain certifications of Certified Occupancy Specialist/Tax Credit Specialist, Blended Occupancy Specialist, and Illinois Leasing License within six months of employment.
  • Public Housing rental housing guideline knowledge or the ability to obtain the RIM Public Housing Rent Calculation designation within six months of employment.
  • Maintain Illinois Leasing License.
  • Obtain TCS Tax Credit Specialist Designation and update as required.
  • Bilingual - English/Spanish Required
  • Proficient knowledge of MS Office Suite, MS Excel, Yardi, and Internet required.
  • Excellent written and oral communications skills; demonstrated public presentation skills.
  • Demonstrate ability to build relationships and work effectively with people of diverse social, faith, economic, and racial/ethnic backgrounds.
  • Highly motivated and demonstrated ability to work independently and as part of a team.
  • Consistent attention to detail.

Special Working Conditions and Demands:

  • Willingness to work flexible hours as needed; evenings and weekends required.
  • Access to a car, valid driver's license, and ability to travel within the metropolitan area and sometimes out of state.
  • Must be able to visit construction worksites/hard hat areas, including walking and maneuvering on uncompleted floor surfaces, construction materials and debris, and climbing stairs and ladders.
  • Maintain required job skills and all professional competencies.
  • Cultivate, manage, and expand relationships with TRP member institutions, leaders, and partners to promote TRP’s rental goals and organizational mission.

Position Classification & Salary:

Full-Time, Exempt. Salary commensurate with experience.

Statement of Equal Opportunity:

The Resurrection Project is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, or disability.

Job country: United States

City: Chicago

Category: Non-profit Organizations

Location: Chicago, IL, United States

Job posted 2022-05-22

This job is expired

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