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Senior Business Operations Coordinator (Northwell) - New Hyde Park, NY job at UnitedHealth Group, New Hyde Park

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$2,000 Sign On Bonus For External Candidates

Opportunities with Northwell Health. Bring your passion for health care to Northwell Health, an Optum partner in New York. We’re a team that’s committed to providing excellent service to every patient, every time.  Employed by Optum, part of the UnitedHealth Group family of businesses, you will support Revenue Cycle Management at Northwell Health. Here, we bring together some of the greatest minds and most advanced ideas on where health care must go to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

The Senior Business Operations Coordinator will obtain accurate records, patient demographic and insurance information in the billing and PAI systems for multiple units. Works on multiple platforms to obtain benefit verification and authorization from insurers to facilitate prompt and appropriate payment for hospital services. Collects payments and educates patients about the Financial Assistance program.

This position is full – time (37.5 hours / week) Monday - Friday. Employees are required to work our normal business hours of 9:00am – 5:00pm, Weekdays. It may be necessary, given the business need, to work occasional overtime, weekends, and holidays. Our office is located at 400 Lakeville Rd. New Hyde Park, NY 11042.

Primary Responsibilities:

  • Communicates professionally and courteously with patients and family members while obtaining or clarifying demographic information and / or insurance benefits and / or financial responsibility
  • Communicates the hospitals collection policy and collects self – pay and copay obligations
  • Utilizes Health Pay 24 to collect payments
  • Educates uninsured / under insured patients about the financial assistance program
  • Utilizes PAI system to complete complex elective, urgent and / or preregistration work lists of accounts
  • Contacts insurers to verify patients’ insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts. (Coordination of benefits, benefit coverage, limits, copay / deductible amounts, and authorization)
  • Secures authorizations for admissions and procedures when necessary
  • Insures high quality information is recorded in systems at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience, primarily utilizing the phone to contact customer with regard to services or products
  • Data Entry experience with displayed accuracy in noting documentations
  • Ability to use a Windows PC and learn new and complex computer systems easily
  • Experience using phone and computer as primary tools to complete work on a daily basis
  • Experience in insurance verification, pre – registration, and patient intake in a medical setting
  • Ability to work (37.5 hours/week) an 8-hour shift during the business hours of 9:00am - 5:00pm, Monday - Friday including the flexibility to work occasional overtime and holidays given the business need
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. 

Preferred Qualifications:

  • Previous experience in payment collections
  • Previous experience in the healthcare and / or health insurance industry

Soft Skills:

  • Ability to communicate well and effectively interact with patients and families over the phone

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED

Job country: United States

City: New Hyde Park

Category: Business Operations Specialists, All Other

Location: New Hyde Park, NY, United States

Job posted 2022-06-04

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