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Video Conferencing Technician / Collaboration job at eXcell, Hillsboro

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At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
Our client has a new opportunity for a Video Collaboration Project Manager who will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio / Visual support. 

Job Duties (Included But Not Limited To):
  • Quickly troubleshooting AV systems with minimal use of BKMs
  • Engaging external vendors for RMA replacement and out of scope maintenance
  • Improvising and using creative troubleshooting to work around rooms that are "hard down”
  • Building and maintaining IPL GC3 Files (removing and adding drivers)
  • Updating Extron and AMX firmware for preventative maintenance
  • Managing and completing Quarterly Preventative Maintenance project
  • Creating / resolving break-fix tickets by monitoring client ticketing system
  • Engaging customers' requests for meeting support
  • Escalating large break-fix issues and workarounds to VC Lead Technician
  • Management of site inventory and spares with use of database 
  • Acting as point of contact for Level 2 technicians
  • Engaging VC Lead on site for large project deployments and floor renovations and escalations
  • Responsible for supervising all personnel and activities related to audiovisual conference room upgrades, and initiate and design project based on room type requirements
  • Procurement – including quote approvals, PO creation along with follow up with tech
  • Service engagements – request and follow up on required engagements (i.e. Network, Room calendar, etc.)
  • Schedule installations with customers and other departments
  • Oversee any construction, physical installation and programming required
  • Final system functionality
  • Asset entry into database (Daedalus)
You will have frequent interaction with clients in person and also via phone, email, and IM. You will be working in a dynamic team and cross training to backfill for peer team members. You will be challenged with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.

Skills and Requirements:
  • 3+ years audio / visual experience desired
  • Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
  • Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems
  • Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
  • Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
  • Knowledge of Extron and Crestron based A/V equipment and applications
  • Familiarity with Epson, NEC and Mitsubishi products
  • Previous Project Management experience preferred
  • May be required to travel between sites using personal vehicle / company van 
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Attention to detail, meticulous documentation
  • Requires knowledge of Microsoft Office Suite (Outlook, Excel and Word primarily) and Windows
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Job country: United States

City: Hillsboro

Category: Audio and Video Equipment Technicians

Location: Hillsboro, OR, United States

Job posted 2022-06-04

This job is expired

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