Onboarding Specialist-German - Amazon Jobs job at Amazon

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Onboarding Specialist (L3)Sponsored Products and Sponsored Brands are cost-per-click (CPC) self-serve ad programs in the Amazon Advertising world. In support to the Amazon Advertising’s business, we at Advertiser Success Team (AST) are building a group of energetic and highly motivated Onboarding Specialists. As an Onboarding Specialists you will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results. Your success will be measured by the number of new Advertisers you onboard and retain on Advertising products. Additionally, an Onboarding Specialist also gets the opportunity of testing internal tools, gathering & sharing insights with the internal product and engineering teams.To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently.Core responsibilities include:· Serves as main point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach programs· Provide onboarding support along with setting up campaigns for new and existing Advertisers· Provide onboarding and lightweight optimization support for new and existing Advertisers· Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support· Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings· Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns· Identify common blockers faced by new and existing Advertisers and provide feedback to the marketing and product development teams to improve advertiser experience· Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products· Buddy up with new joiners and bring them up to speed with regards to program and process
Job posted 2021-04-11