At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love.
Our Product team is currently made up of two Designers and one Product Manager. We're looking for our second Product Manager to help accelerate product development at Close
from idea through launch.
We’re looking for someone with a unique talent set - someone who understands sales and can “speak the language” with sales managers, reps, and directors. Someone who can synthesize various use cases into clear problem statements. Someone who cares deeply about product details, has a great sense of product aesthetics, and can discuss the nitty gritty with engineers.
As a small product, design, and engineering team you’ll be responsible for all aspects of delivering a feature -- from concept through project managing it’s delivery. You will do it all.
What you’ll do…
- Turn the vague into the concrete. Talk with customers to discover & define their needs, understand their problems, and document their use cases.
- Write problem statements that clearly define shared needs across customers.
- Create detailed product specs from your problem statements through collaboration with Product Design and Engineering.
- Project manage the delivery of the feature -- get it on the engineering roadmap and ensure it’s delivered on time and up to the Product team’s standards.
- Prepare for launches: work with the Marketing team on positioning/collateral, manage beta testers, write FAQs, define adoption / usage metrics, measure success, and share learnings.
- Be located in the US.
- Have 1+ years of Product Management experience shipping B2B SaaS for SMBs.
- Have 2+ years experience at software/internet companies in a product, engineering, or customer-facing role.
- Love listening to customers and diving deep into their problems and needs.
- Be detail-oriented, organized, and great at writing.
- Have good product vision & design sense.
- Be comfortable writing specs, drawing wireframes, & rapidly iterating on new feature ideas.
- Have experience with metrics/analytics tools
- Be growth minded; pushing to ship Product that focuses on moving the needle.
Bonus points if you...
- Have experience in sales or with sales tools / CRMs
- Have significant experience in Figma or other design/prototyping tools
- Have a technical/engineering background, not afraid to dabble in Python, HTML, CSS, or SQL.
Why work with us ...
Culture video 💚
- 100% remote-first company (we believe in trust and autonomy)
- 2 x annual team retreats ✈️ (Lisbon Retreat Video) - when travel is appropriate
- 4 x quarterly virtual summits
- 7 weeks PTO (includes company-wide winter holiday break)
- 2 additional PTO days every year with the company
- 1 month paid sabbatical every 5 years
- $200/month co-working stipend
- Revenue Share (after 1 year)
- Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
- 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
Our story and team 🚀
We are a small team doing great things - every role is critical to the success of this company. People that are most successful at Close have a resourceful, “doer” approach and mentality. We focus on productivity, impact and quality of work. We’re looking for team members that genuinely understand the nature of being part of a small team that operates in a bootstrapped / start-up-like environment.
At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Life-work harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another (however we’re opting for quarterly virtual summits during 2020/2021). We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 14 babies (and counting!).
Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.