Net Affinity

Net Affinity IS HIRING

Remote Application Support Engineer job at Net Affinity

Apply Now

The Role

Net Affinity are looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.

You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.

This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.


What you’ll be doing
  • Providing internal and external (L2) support for all Net Affinity Products.
  • Investigating, diagnosing and resolving application related issues.
  • Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits.
  • Working closely with internal teams to inform of progress, request information and manage expectations.
  • Escalating any issues to software engineers as required
  • Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base.
  • Contacting 3rd party partners in order to troubleshoot connectivity issues.

Requirements and Qualifications
  • At least 1+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues.
  • Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues.
  • Excellent problem-solving skills.
  • Communicate clearly and effectively both verbally and in writing with internal teams.
  • Knowledge of XML, HTML, CSS, JavaScript
  • Business level English.

Bonus Points
  • Relevant IT/Technical degree
  • Basic knowledge of command line Linux environment
  • Knowledge of PHP/Perl
  • Experience working with Scrum or other agile methodologies
  • Knowledge of Atlassian tools like Jira and Confluence