The Customer Support Representative is responsible for providing hands-on support to customers via phone, our support ticket system, or occasionally in virtual Zoom meeting settings.
Provide customer service via phone, tickets, Zoom.
Respond to incoming customer support tickets.
Re-assign any support tickets you’re unable to handle to appropriate department.
Familiarize yourself with Our-Hometown’s WordPress Platform and all of our offered features/products/services and be able to discuss these items with interested customers.
Work Non-traditional hours (late nights/early mornings)
Demonstrated ability to function independently and work remotely.
Demonstrated ability to develop collaborative working relationships.
Experience working in teams, with the ability to facilitate and lead.
Excellent verbal, written and interpersonal communication skills required
Ability to communicate on a technical and business level with customers.
Detail oriented, self driven, and able to follow written and verbal instructions.
Demonstrate excellent time-management skills
Minimum two (2) years of experience working in customer service.
Nice to Have Skills:
Experience styling WordPress websites with customize tool.
CSS and HTML coding experience
Experience with WordPress.