We are looking for a responsible, experienced, self-motivated individuals that would like to be part of building a successful high growth business. With the demonstrable breadth of experience, you'll have the opportunity to play a key role in contributing to our growth.
Job Responsibilities:
- Handle technical support issues via incident management escalations
- Daily use of monitoring systems to proactively identify and resolve potential issues
- Configuration and commissioning of wired and wireless networking equipment
- Integration of multi-vendor network devices with the monitoring systems
- Maintenance and development of the monitoring systems
- Day-to-day Technical Operation activities (network migrations, design changes,
- infrastructure updates and firmware updates)
- Infrastructure documentation and knowledgebase development to improve team
- knowledge and troubleshooting.
What we need:
Must-Have:
- 3+ years of experience in a network operations centre in the ISP/Telecoms industry
- Ability to work individually and as part of a team, potentially covering extending
- working hours
- Working experience in incident management processes and prioritisation
- Working experience with monitoring systems, and have an excellent understanding of
- monitoring best practices
- Excellent general networking knowledge, including routing (OSPF, BGP), firewalls and
- switching
- Desire to learn new technologies and develop advanced networking skills
- Strong desire and knowledge to work within the Internet Service Provider industry and in
- a close-knit team
- Excellent verbal and written communication skills
- Good understanding of RADIUS protocol
- Good knowledge of WiFi standards and general Wireless principles
- Ability to multi-task and deal with a combination of fault types at any given time
- Desire to learn about new communication technologies and share them with the team
Good to have:
- Strong technical knowledge of Wireless Technologies
- Salesforce CRM knowledge
- Linux (Ubuntu or Centos) systems administrations skills
- Knowledge of programming and scripting, preferably Python and PHP
- Good understanding of SNMP protocol
- Good knowledge of VPN and tunnelling technologies
- Good knowledge of security protocols and firewalls
- Network Infrastructure Design abilities
- Knowledge of high availability protocols and design, on both Layer 2 and Layer 3
- IPv6 implementation and transition mechanisms
- Working experience of routing protocols (implementation and troubleshooting)
- Networking certifications one or more of the following: CCNA, CCNP, CCIE, CWNA or
- similar lever other certifications.