airfocus

airfocus IS HIRING

Remote (Senior) customer success manager (m/f/d) job at airfocus

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 Your mission
  • Develop the airfocus customer success strategy.
  • Own and drive the whole customer lifecycle.
  • Build and manage relationships with key customer stakeholders.
  • Manage onboarding, drive adoption and engagement.
  • Understand the client's business needs and make sure they get the best customer's ROI possible.
  • Secure customer renewals and identify upsell opportunities.
  • Manage & deliver best-in-class chat-based support.
  • Listen to user feedback and be the customer's voice in our company.
  • Educate our users by creating content for our help center.
  • Conduct live demos and training sessions online.


Your profile
  • +2 years of customer success or account management experience in a B2B software company.
  • Exceptional written and verbal communication skills in English are required.
  • You’re proactive - you come and tell us what you’ll do, not vice-versa.
  • Experience in product management or similar is a plus.
  • You are located in Europe.

Why us?

 You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.
  • A steep learning curve. Take responsibilities as big as you can handle.
  • Competitive compensation based on prior experience. 
  • Permanent contract and flexible working hours (incl. remote work).
  • MacBook Pro or notebook and monitor of your choice
  • Free snacks and drinks
  • Team events, such as happy hours, off-sites, and retreats
  • Language lessons