HeySummit

HeySummit IS HIRING

Remote Support Engineer job at HeySummit

Apply Now


Working with our Customer Happiness team, our Sidekick professional services team, and our Engineering team, this role is a perfect opportunity to work across multiple areas of a fast growing startup. While knowledge of Python is required, deep expertise is not (knowledge of Django is a plus). If you have an interest in solving mysteries and developing your engineering skills, this role might be right for you. 

Responsibilities





Support

  • Providing advanced technical assistance to our Customer Happiness team members to investigate more complex issues
  • Being available to answer technical questions with professional service clients through shared slack channels
  • Knowledge of Python is required (Django a plus), but expert knowledge is not expected
  • Explaining technical issues in ways that Customer Happiness team members can understand when communicating with customers
  • Coordinating with Engineering team members for advanced technical support-related queries

About You

  • You're curious and love investigating issues, tools, metrics and figuring out how they work together
  • You have experience working with APIs, webhooks, Zaps, UTM sources, and other common sources of confusion from non-technical users
  • You enjoy working with data and figuring out the best ways to showcase that data to help inform decisions
  • You're comfortable working in North American and Pacific timezones

Support Engineer

HeySummit Anywhere