Remote Virtual Event Technologist job at Swoogo

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We’re looking for an engineering-minded people-person (oxymoron? We hope not!) to join the Swoogo Virtual team as our Virtual Event Technologist. 

The VET will work with the Director of Swoogo Virtual to support the Customer Success, Sales, and Strategic Account teams in guiding customers and prospects through virtual event set-up and best practices.

The Technologist should be fanatically committed to the customer experience and ready to employ their deep knowledge of the event tech landscape and the most popular streaming and conferencing tools to act as the guru* our customers go-to for all questions virtual. 

This role is best suited to someone who can slip into different kinds of roles and conversations as easily as Johnny Depp, who’s as likable as Jennifer Aniston, who embodies the trustworthiness of Tom Hanks. Sound like we’re looking for someone special? Bet your butt we are. 

*no crystals or essential oils required
The Day-to-Day:
  • Consult with customers and prospects about how best to set up their virtual and hybrid events based on their specific needs
  • Jump on demos with the sales team to answer questions about our virtual product
  • Make recommendations about other products in the market that would work well with customers’ virtual events, and help them implement those systems
  • Collect product feedback and frequent questions to help guide the internal virtual product roadmap 

The Musts: 
Psst— when we say must, we really mean it. Candidates without obvious experience in the following will not be considered. 
  • Experience working in event tech AND events in general
  • Deep knowledge of and experience working with at least one popular virtual communications tool (ex. Zoom, ON24, webinar.net, GoToMeeting/Webinar, webex)
  • Product development or product marketing experience 
  • Experience working directly with customers, customer success experience preferred
  • A self-starter who’s comfortable wearing a lot of hats and working from home/remotely full-time

The Nice To Haves: 
No person is an island— candidates who have experience in the following will be highly considered, but don’t feel like you shouldn’t apply if you don’t check all the boxes
  • Knowledge of basic HTML, CSS, and Javascript
  • Live/work on Eastern Standard Time
  • Experience working remotely

What We Bring To The Table: 
  • Competitive pay 
  • Unlimited PTO, plus company holidays 
  • Covered health insurance, with options for vision and dental 
  • Full-time remote office
  • Bi-Annual all-hands offsites (think Lisbon, think Miami, think Newport)
  • Super positive company culture and the opportunity to work with a smart and passionate team 

About Swoogo: 
Swoogo provides user-friendly, super-intuitive registration and marketing software for virtual and live events. Whether you need a landing page and robust registration for an in-person gathering or a kick@ss event hub for an online shindig, we’ve got you covered with unlimited conditional logic, beautiful templates, and straightforward pricing. After all, we’re the #1 event marketing software for planners who like to get sh!t done. 

Catching our vibe? Shoot your resume to hireme@swoogo.com and tell us why we’re gonna love you.