First Mile Hub Supervisor New Cairo
New Cairo City
Operations /
Full-time /
On-site
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Job:
Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.
.Job Code:
2024OPER-386
Job Responisbilities :
- - Manage and assign daily pickup schedules for field teams.
- - Monitor real-time pickup performance via dashboard or system.
- - Track SLA, pickup success rate, and order accuracy.
- - Handle escalations from merchants and ensure issue resolution.
- - Supervise field coordinators and ensure performance alignment.
- - Conduct morning briefings and end-of-day summaries.
- - Validate data accuracy in pickup reports and system updates.
- - Coordinate with Reverse and Linehaul teams for smooth transitions.
Job Qualifications :
- - Bachelor’s degree or equivalent experience.
- - 2–4 years of logistics or delivery operations experience.
- - Strong leadership and communication skills.
- - Knowledge of pickup processes, routing, and KPIs.
- - Proficient in Excel and operational tracking tools.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.