Business Analyst - Ellucian Colleague™ ERP
Responsibilities
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Consult with the current campus partners to review current or new business processes to determine how our enterprise applications can support and improve these processes
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Analyze existing systems and processes to identify areas for improvement or optimization
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Collaborate with cross-functional teams including academic departments and administration, to align systems with organizational goals
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Develop and implement data management strategies for efficient and secure handling of academic and administrative data
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Ensure compliance with data protection regulations and best practices
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Protect and ensure the stability and integrity of the institutional business systems
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Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions.
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Respond to and resolve incidents reported by end users regarding our Enterprise Applications
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Provide monitoring, troubleshooting and management of enterprise applications
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Create and maintain documentation related to services, solutions, and interfaces
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Provide training, documentation, communication, and facilitate testing for major projects or releases
Qualifications and Requirements
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Bachelor's degree, 2-4 years of relevant experience analyzing business processes
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Demonstrated, hands-on experience working with Ellucian Colleague™ ERP system within a higher education environment.
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Experience with SoftDocs or similar Enterprise Content Management tools such as OnBase, Hyland, Kuali Build
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Strong MIS experience, particularly database management systems
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Ability to create and follow detailed project plans and to guide others involved in projects
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Ability to document business processes, evaluate process efficiency and recommend process improvements
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Excellent communication and collaboration skills
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Detail oriented and able to develop innovative ideas with minimal supervision
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Excellent organizational and time management skills
Preferred
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Experience with opening Ellucian Cases and navigate support and escalation processes, as needed, to gain insight or resolved issues
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Experience with Unidata or Unibasic query language
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Experience with Ellucian Experience and Ethos
