Director of Logistics, Freight & Network Optimization

Share this job SVGs not supported by this browser. Description About Alpine Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence. About the Role Alpine Home Air is seeking a Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network. This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company. This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system. Authority & Scope Full ownership of freight strategy, carrier relationships, and cost outcomes Authority over carrier selection, contracts, and rate structures Ownership of freight-related SLAs, claims, and accessorial management Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership Decision authority independent of short-term operational or sales pressure Core Responsibilities Freight Economics & Strategy Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes Design carrier strategy to balance cost, reliability, and damage risk Lead rate negotiations, contract structuring, and performance enforcement Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies Network & Mode Optimization Optimize mode selection based on shipment characteristics, cost, and service requirements Identify opportunities to consolidate, re-route, or redesign freight flows Evaluate carrier mix and network design to reduce variance and risk Damage, Claims & Risk Management Own freight-related damage economics end-to-end Design and enforce claims processes that recover value consistently Identify root causes of damage in partnership with warehouse execution teams Drive packaging, palletization, and handling standards to reduce loss Data, Metrics & Reporting Define freight KPIs that reflect true cost, performance, and risk Partner with analytics to build PowerBI dashboards for freight visibility Identify where metrics are masking real cost drivers and correct them Ensure freight data integrity across ERP and carrier systems ERP & Systems Integration Develop deep working understanding of Alpine’s custom ERP freight logic Ensure freight processes are correctly represented in system workflows Close gaps between system assumptions and real-world carrier behavior AI & Automation Enablement Identify and implement AI-assisted workflows for: Rate anomaly detection Carrier performance scoring Damage and claims pattern analysis Shipment risk prediction Translate freight realities into inputs automation systems can reliably act on Cross-Functional Partnership Partner closely with Warehouse Systems & Execution leadership on: Packaging standards Pallet configurations Shipment readiness and handling practices Work with Finance to align freight economics with margin and pricing strategy Required Experience 7+ years in logistics, freight, or network optimization leadership Proven ownership of multi-million-dollar freight spend Strong analytical capability; comfortable working with complex data Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent) Systems thinker who understands incentives, contracts, and behavior Calm, high-agency leader able to hold authority without escalation or drama Pragmatic curiosity about AI and automation (applied, not theoretical) Benefits Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more Paid educational and professional development training About Us Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that: Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming; Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and Prioritizes a harmonious win for customers, team members, the company and the environment. Learn more and view all openings at: careers.alpinehomeair.com Apply for this job