Staff Product Designer, Care & Clinical Workflows
Remote
Product & Design – Design /
Full-Time /
Remote
This is a mission-critical role: you'll design the core systems that enable our care teams to deliver high-quality, scalable healthcare. Your work directly raises the standard of care for millions of people.
We’re looking for a Staff Product Designer to lead care and clinical workflow experiences that enable our care teams to deliver high-quality, consistent, and scalable care. You’ll be a craft-focused design leader: just as comfortable shaping direction in ambiguous spaces as you are driving crisp, high-quality design delivery across multiple teams.
If you love turning messy problem spaces into clear, testable design directions, care about the details of delivery, and get energy from leveling up other designers, this role is for you.
Responsibilities:
- Lead Care & Clinical Workflow Design: Own critical workflows used by Member Care Advocates, clinicians, and care teams, ensuring they are intuitive, efficient, and clinically safe, translating needs into clear, testable design directions that teams and stakeholders can rally around.
- Develop innovative, system-level concepts that drive the product experience end to end, ensuring workflows feel seamless and anticipate needs beyond the immediate use cases in scope.
- Set and uphold a high bar for design craft across flows, edge cases, states, and interaction details.
- Define what “good” looks like for AI-assisted design at Included Health, balancing speed with quality, safety, and clarity.
- Pioneer the use of AI tools to accelerate prototyping, concepting, and systems work. This role is responsible for setting the gold standard for AI-assisted design, balancing speed with safety and clarity sharing repeatable patterns, frameworks and workflows that others adopt.
- Extend, maintain, and evolve design systems that support care and clinical workflows (components, patterns, interaction models, and documentation).
- Mentor other designers working in care and clinical spaces—shaping their approach to problem-solving, systems thinking, and delivery quality.
Required Qualifications:
- 8+ years as a Product Designer, with experience designing complex internal tools, care delivery platforms, or operational workflows.
- Portfolio of work showcasing proven track record delivering high-quality, shipped work that improved workflow efficiency, quality, or reliability for internal users.
- Experience creating or stewarding design systems that are widely adopted by designers and engineers.
- Curiosity about and hands-on experience with AI-powered design and development tools, and a point of view on when and how to use them effectively.
- Strong, empathetic collaboration skills with Product, Engineering, Clinical, and Operations partners.
- Ability to drive alignment, make tradeoffs explicit, and advocate for design quality in a way that builds trust.
- Excellent written and verbal communication skills; you can distill complex workflows and clinical logic into simple narratives, diagrams, and decisions.
- Comfortable presenting work and rationale to cross-functional partners and senior leadership.
Preferred Qualifications:
- Experience in healthcare, clinical operations, or other regulated domains.
- Experience working in care delivery, care management, or clinical decision support environments.
If you’re excited about shaping the future of care delivery by combining high-quality design craft, strong systems thinking, and better ways of working, we’d love to hear from you.
Physical/Cognitive Requirements:
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: 149,450 - 211,100 + equity + benefits
Zone B: 164,395 - 232,210 + equity + benefits
Zone C: 179,340 - 253,320 + equity + benefits
Zone D: 194,285 - 274,430 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.
In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
Your recruiter will share more about the benefits package for your role during the hiring process.
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.