Dynamics 365 Business Central Senior Consultant, Support
Stoneridge Software is looking for an innovative and visionary Dynamics 365 Business Central Senior Consultant who will deliver exceptional results to help our clients win. We deliver post go-live support using our proven implementation methodology, and we want consultants with deep technical excellence, grit, and the ability to maintain a focus on empowering our client community for continual growth.
Our Senior Consultants work directly with our clients as business analysts and technical experts. You will provide hands-on configuration and support of Dynamics 365 Business Central to fit with the client's system requirements and business objectives. The Senior Consultant is also passionately striving to delight clients and seeks out ways to continuously improve their product knowledge and consulting skills. They jump at the chance to engage in new challenges and demonstrate that they enjoy their work by exhibiting their technical excellence and tenacity while being inherently client centric.
A Day in the Life
- Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
- Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
- Work reactively on break/fix support to ensure clients experience minimal service disruptions
- Escalate ISV-related product issues and work with partners to drive for resolution
- Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
- Design & test custom solutions & integrations managing functional design & scope. Effectively coordinate with development resources to build and deliver custom solutions and integrations
- Represent Stoneridge Software through effective communication with clients throughout the solution life cycle
- Work efficiently with resources from other internal teams or external groups as needed
- Mentor team members
- Leverage knowledge and experience to find and encourage win-win solutions with team members and clients
- Organize tasks and projects efficiently and set clear goals to ensure timely completion
- Make effective decisions and recommendations for Stoneridge Software and our clients’ best interests
- Deliver high-quality work within established deadlines, ensuring accuracy and attention to detail
- Prioritize self-development by attending training or self-learning to enhance skills and expertise
- Foster and champion psychological safety and a positive team environment
- Instill trust through honesty, integrity, and respect, modeling the organization’s values and vision
Preferred Qualifications
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Bachelor's degree in Accounting, Information Technology, or related field, or equivalent work experience
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4+ year Microsoft Dynamics NAV/Business Central experience, preferably in a support role
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4+ year experience with NAV/Business Central Finance/AR/AP modules
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2+ year experience with NAV/Business Central Manufacturing module preferred
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Object oriented programming experience strongly preferred
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Excellent and demonstrated customer service experience
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Microsoft Dynamics NAV Certification preferred
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Ability to work in a team environment
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Strong technical writing ability
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Ability to communicate effectively in both spoken and written English
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Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive
Compensation
Health and Wellness
- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
