Supervisor, Service Operations
Ventura, CA
Operations – Service Operations /
Full Time /
On-site
Supervisor, Service Operations
The Service Operations Supervisor is responsible for leading frontline service execution at Curri. This role focuses on coaching and developing Service Representatives and Specialists, ensuring real-time queue coverage, and resolving escalations to deliver consistently reliable, high-quality customer outcomes. This role exists to strengthen day-to-day operational leadership and support as the service organization continues to scale, ensuring teams are supported in real time and consistently held to high performance standards.
What you will do:
- Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development.
- Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments.
- Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service.
- Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes.
- Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement scalable, long-term solutions.
- Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios.
What you need to have:
- Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach.
- Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments.
- Strong judgment and decision-making skills in fast-paced, high-pressure situations.
- Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally without noise.
- Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs.
Bonus Points:
- Experience supervising service teams in logistics, dispatch, or last-mile delivery environments.
- Demonstrated success improving team performance through coaching rather than individual heroics.
- Comfort operating in fast-changing environments with limited structure.
- Strong operational instincts paired with a customer-first mindset.
What’s in it for you:
- Lead and develop a high-impact operations team with visible, day-to-day impact on the business.
- Build meaningful leadership experience while solving real operational challenges.
- Work closely with cross-functional partners in a fast-growing startup environment.
- Competitive compensation and benefits including health, dental, vision, 401(k), and equity.
$75,000 - $90,000 a year
Who are we?
We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction industry through innovative technology and AI-driven solutions. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.