Technical Account Manager

Share this job SVGs not supported by this browser. Description Join Axxys Technologies, Inc., a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If you’re a passionate technology consultant with a client-focused mindset, this role is your opportunity to drive transformation and strategic growth within dynamic organizations. The Role As a Technical Account Manager, you'll act as the primary technical relationship owner for a portfolio of managed services clients. Serve as the bridge between clients and internal teams Ensure technology aligns with business goals Manage risk, accountability, and client satisfaction This is a strategic, client-facing role. What You’ll Do Client Strategy & Relationship Management Serve as the main technical contact for client accounts Build trusted relationships with client stakeholders, including executives Lead regular client meetings and Quarterly Business Reviews (QBRs) Develop and present technology roadmaps tied to business objectives Technical & Service Oversight Take ownership of escalations and coordinate with internal teams Ensure services meet contractual SLAs and performance benchmarks Proactively identify risks, gaps, and improvement areas Advocate for clients while maintaining operational standards Growth & Advisory Spot opportunities for additional services, upgrades, or projects Collaborate with sales and engineering on proposals, SOWs, and quotes Educate clients about best practices in security, compliance, and strategy Internal Collaboration Work closely with Service Delivery, Projects, and NOC teams Maintain accurate documentation and account information Utilize MSP tools to track activity, performance, and client health Success Metrics Deliver high client satisfaction and retention Provide clear, actionable technology roadmaps Communicate effectively with both technical and non-technical audiences Manage issues proactively to build trust Collaborate seamlessly with internal teams Requirements Required: 3+ years in MSP or IT services Experience managing client relationships and technical escalations Solid understanding of networking, servers, cloud services, and cybersecurity Ability to explain technical topics clearly to business stakeholders Excellent written, verbal, and interpersonal communication skills Comfortable working in a hybrid environment Preferred: Experience as a TAM, vCIO, or similar client-facing role Familiarity with MSP platforms Certifications such as Microsoft, CompTIA, Cisco, etc. Benefits Employer-paid medical and dental insurance 401(k) with match Paid time off and holidays Training and certification opportunities Collaborative, supportive team environment Apply for this job