Submeter Specialist at Entrata

Submeter Specialist

United States

Customer Operations – Utilities /

Full-Time /

Remote

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata is actively seeking a Submeter Operations Analyst to join our ResidentUtility team. In this pivotal role, you will collaborate with a diverse portfolio of multifamily housing clients, leading the collection of meter readings in conjunction with our utility billing product. The ideal candidate will excel in maintaining seamless communication with both the utility billing and utility account management teams, while demonstrating an unwavering commitment to providing exceptional support for client requests. This position requires a subject matter expert with a strong foundation in project management, where proactive initiative-taking is crucial for the success of submeter operations. As a key player in our team, your expertise will significantly contribute to elevating our standards and exceeding client expectations

Responsibilities

Accurately record daily & monthly meter reads for all submetered properties by specific predetermined dates
Perform a quality check on all first month billing properties to ensure accuracy of the initial read upload
Coordinate the setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties
Complete daily research requests raised by utility billing specialists, utility management specialists, and implementation team members.
Weekly calls with our submetering partner, Vitality, to ensure seamless meter maintenance and installations
Address completion of submetering maintenance and installs to make necessary billing adjustments.
Understand and manage compatibility of submeter systems with Entrata.
Work closely with the implementation team to identify and address potential issues early in the process such as incompatible systems or poor meter health
Assist in the development and implementation of new meter processes and best practices
Coordinate with Utility Service Managers to identify and fulfill on client needs related to submetering
Assisting team members, as needed, to fulfill their job duties
Accountability for meeting department metrics and KPI’s

Minimum Qualifications

2+ years of related experience is required in advanced analytics and reporting.
Mid-Advanced computer skills and experience with Google Suite, specifically Google Sheets
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills with attention to detail
Self-motivated with or without supervision; a healthy desire to constantly succeed
Ability to deliver quality results with strict deadlines
Organizational skills needed to prioritize and manage multiple tasks simultaneously, balance workload to achieve optimal results
Ability to work well with others in a team setting
Ability to adapt to new technologies and software updates quickly

Preferred Qualifications

Proficient in using utility billing software, preferably Entrata
Familiarity with submetering regulations and industry standards
Certification in utility billing or related field.
Project management skills for overseeing submeter installations and maintenance.

$17.45 - $27.31 an hour

This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - S3

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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