Share this job SVGs not supported by this browser. Description WISE Digital Partners is Hiring a Billing Manager! Location: Remote Schedule: Full-Time Pay Rate: $50,000 â $60,000 per year + up to 20% performance bonus Employment Type: Full-Time Overview WISE Digital Partners is a high-growth, fully remote digital marketing agency providing strategy, technology, and services to small and mid-sized businesses ready to scale. Founded in 2019, WISE has been recognized on the Inc. 5000 list multiple years in a row and has earned numerous awards for innovation and client success. Our proprietary platform, NESTâ¢, powers our integrated marketing ecosystem and drives measurable business outcomes. As we continue to grow, operational discipline and financial clarity are critical. The Billing Manager will play a key role in protecting revenue, enforcing contractual payment terms, and building scalable billing processes across the organization. Responsibilities Own and manage all recurring client billing, subscriptions, and invoices Ensure billing aligns with signed proposals, SOWs, SLAs, and service start dates Oversee ACH and credit card payments through Stripe Monitor failed payments, manage retries, and reconcile payments against invoices Enforce company billing policies and payment terms Escalate delinquent accounts appropriately and professionally Serve as the primary point of contact for billing inquiries and adjustments Partner cross-functionally with Sales, Account Management, and Leadership to ensure billing accuracy Monitor outstanding balances and identify risk patterns to reduce revenue leakage Maintain and improve billing SOPs, documentation, and internal best practices Requirements 5+ years of experience in billing, finance operations, or revenue operations Direct ownership of billing (not just assisted) Experience with recurring or subscription-based billing models Experience handling disputes, chargebacks, collections, or payment failures Experience managing ACH and credit card payments Strong working knowledge of Stripe or similar payment platforms Strong understanding of subscriptions, retainers, and scope-based billing High attention to detail with the ability to quickly spot inconsistencies Strong written communication skills for client-facing billing conversations Ability to enforce policies confidently without escalating conflict unnecessarily Comfortable working cross-functionally with Sales, Account Management, and Leadership High level of discretion and professionalism Nice to Have Agency or professional services experience Experience billing against SOW and SLA-driven agreements Familiarity with ACH mandates and recurring subscription models Experience handling payment failures, disputes, and escalations Benefits 80 hours of PTO accrued annually, plus paid holidays Health insurance Dental insurance Vision insurance 401(k) retirement plan with company match (eligible after 12 months) On-the-job training Growth opportunities No weekend work Remote-first work environment Apply for this job
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