Remote Solutions Engineer job at Axios

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1 big thing: Axios is a growth-stage startup dedicated to providing trustworthy content in an audience-first format. This year, we celebrated a major milestone, launching a SaaS product for corporate communications called Axios HQ. Read more in the Wall Street Journal.

Why it matters: Solutions Engineers help customers realize the value of Axios HQ and transform the way their companies communicate internally.

Go deeper:
In this role, you will make an impact to Axios through the following responsibilities:
  • Engage with customers in a technical capacity to help them get the most value out of Axios HQ
  • Troubleshoot open issues for customers in collaboration with our account management team
  • Deeply understand the HQ product from a user and engineer perspective
  • Triage incoming requests, find workarounds, and identify root causes
  • Review and prioritize issues with the engineering team
  • Contribute to internal tooling around customer support

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios’ mission and have the following skills:
  • Strong technical experience designing and implementing software solutions, ideally full-stack development
  • Track record of providing great customer experiences
  • Passion for problem-solving
  • Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels 
  • Consultative approach regarding technology and product positioning to both business and technical users
  • Strong empathy for user experience 

Don’t forget:  
  • Competitive salary
  • Health insurance (100% paid for individuals, 75% for families)
  • Primary caregiver 12-week paid leave
  • 401K
  • Generous vacation policy, plus company holidays
  • Company equity
  • Commuter and cell phone benefit
  • A commitment to an open, inclusive, and diverse work culture
  • Annual learning and development stipend

Additional pandemic-related benefits

  • One mental health day per quarter
  • $100 monthly work-from-home stipend
  • Company-sponsored access to Ginger coaching and mental health support 
  • Tele-mental health services 
  • OneMedical membership, including tele-health services 
  • Increased work flexibility for parents and caretakers 
  • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies 
  • Classpass discount
  • Virtual company-sponsored social events

Job posted 2021-05-21