Remote Integration Support Specialist job at IFTTT

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As an Integration Support Specialist, you will directly interact with technical customers working to build high quality services on the IFTTT Platform. Ideally, you’re able to work in a time zone that helps us provide improved response times to customers that reach out. 

This role involves collaborating 10 to 15 hours per week with a small team that works cross-functionally with every team at IFTTT.  You’ll have an opportunity to make a meaningful impact as we build the platform of the future.

What will you do?

  • Efficiently triage technical questions and feedback from developers building integrations on the IFTTT Platform
  • Consult via Zoom/Hangouts/Slack with developers to help them build the best integrations possible
  • Help to continuously improve the platform documentation and in-product explanations
  • Become an IFTTT Platform expert who can answer internal questions from IFTTT sales teams
  • Identify and reproduce technical issues, documenting product enhancements, and user experience improvements
  • Assist with the platform’s service review process

What key qualifications are we looking for?

  • Expert troubleshooting and problem-solving skills
  • Fluent in written and spoken English
  • Experience with interacting with APIs and user authentication (OAuth 2)
  • Familiarity with various programming languages
  • Familiarity with mobile SDKs
  • Experience working remotely
  • Experience helping customers in real time via Zoom/Hangouts
  • Experience with email support or CRM tools
  • Plus: fluency in multiple written languages
  • Plus: developer platform experience