Builder Prime

Builder Prime IS HIRING

Remote SaaS Customer Success / Inbound Sales Specialist job at Builder Prime

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Hi!  I’m the founder of Builder Prime, a growing B2B SaaS startup helping home improvement companies grow their businesses.  We just closed a round of seed funding and I am looking for a talented individual to help me grow Builder Prime to the next level and beyond. 

I believe we already have the absolute best platform out there for home improvement and commercial contractors.  Our customers love our software and the support they receive from us.  Check out our reviews on Capterra and Facebook to see what some of our customers are saying about us.

This is a full-time position that is almost 100% remote.  The vast majority of our meetings, as well as your meetings with customers will be online.  There may be some requirement for face-to-face meetings, but they will be infrequent and travel will not be required during the pandemic.

Why YOU Should Apply

This is a unique opportunity to get in at the ground floor of a software startup company.  We are profitable, growing rapidly, and we have secured funding to further accelerate our growth.  That’s where you come in.  It’s OK if you haven’t been in a position exactly like this before.  In this position, you will learn what it takes to build a successful company and use that to grow in your role here, or start your own company in the future.

You will be working directly with me, the founder/developer, so there is no red tape or layers of management to deal with.  You will be able to influence and make real change, and see the results of those changes immediately.  You will learn what it takes to build software that actually makes a huge difference in businesses and that people love to use every day.

Responsibilities and Day-to-Day

Your number one priority in this role will be to help grow the company by converting inbound leads into paying customers.  You will engage with prospects who have signed up for a free trial or requested a product demo, and show them how to be successful with the software so they continue on as paid subscribers.  

While we do have a sales process and we will continue to evolve that process, we are not a hard sales organization.  We know that we will provide the customer with exceptional return on their investment with us, and we just need to help them achieve that.  The rest will take care of itself.  

You will perform product demos and walkthroughs, help them with setting up their own instance of the app, and train the users to increase engagement with the various capabilities of the software.  You will also have the primary responsibility for the relationship with that customer on an ongoing basis to ensure their continued success with the software. 

As you will be spending a significant portion of your time speaking with existing and prospective customers, you will be learning all about the problems they are facing and what is important to them.  You and I will work together on the product roadmap to prioritize new features and capabilities to be built into the system based on the direct feedback you are receiving.  

Despite our small team size, we build lightning fast with new features and updates rolling out constantly, so it will be fun to watch the evolution of the app, and to delight customers with the kind of speed that makes them feel like this was built just for them. 

You will have a great opportunity to learn about and contribute to many different areas of the business.  In addition to engaging with customers and influencing product development, you will take on various side projects as a secondary responsibility based on your strengths and interests.  

Through these side projects you will have the opportunity contribute to building out other systems and processes that will make your primary job easier, and ultimately help you be more successful in acquiring new customers.  For example, you might: 
  • develop new onboarding workflows, 
  • create new user guides and documentation, 
  • enhance or create drip email campaigns and email copy to improve user engagement and conversion, 
  • create video and written content for blogs and social media, 
  • and more.  
You don’t need to be an expert in marketing, but you will have the opportunity to learn and become an expert if you choose to.


In this role, you will need to take complete ownership over our incoming sales leads.  You will be given all of the tools and support to be successful without being told what to do every step of the way.  If this appeals to you, then this may be the perfect position for you. 

Here are some other qualifications that would make this role a good fit for you: 
  • You have at least 2 years of experience in a software customer success or sales role.
  • You have a reliable and fast internet connection. 
  • You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people. 
  • You are comfortable proclaiming that you are tech savvy.  You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply. 
  • You love the idea of efficiency.  You are constantly driving to make yourself more efficient, and the idea of making other people more efficient excites you. 
  • You are able to articulate how technology solutions can improve lives and improve business. 
  • You love to learn, and you love finding new ways to get things done better and faster 
  • You have excellent written and verbal communication. 
  • Experience in a SaaS company is a big plus, and experience or knowledge about the home improvement or construction industry is a huge plus. 
I can’t wait to work with you and build something truly amazing! 

Job posted 2020-08-21