Applicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) are preferred.
Ā
What weāre looking for
Weāre looking for a savvy support specialist. With your teammates, youāll be the helping hand that users can count on.
When you join our customer success team, weāll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.
If you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, weāre probably a great fit.
Ā
Who we are
Weāre a startup studio thatās got dozens of consumer-facing products across the globe. Much like this position, weāre a fully remote team with an awesome, laid-back spirit.
Ā
ElevenYellow has some pretty neat perks
Weāre a fantastic, close-knit team that doesnāt abide by a rigid rulebook. Hereās what you can expect when you join us:
- Work remotely
- Weāre an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that youāre comfortable working remotely (hammocks can be pretty comfortable).
- Take a vacation
- Time off is important and itās something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need it.
- Meet the team on yearly retreats
- We do yearly, week-long retreats and weād love if you joined us (we pay your way, donāt worry). Itās important to meet each other in person and we value time spent with one another (whether thatās on Slack or face-to-face). Weāve met up all over Europe and islands across South East Asia. All in good fun.
- Weāre a laid back bunch
- While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. Weāre all laid back and understand the human side of work and play.
- Ā
Other notable perks
- A set budget for your health insurance coverage
- A self-improvement budget so you can keep learning
- Gym membership coverage
While having customer support experience is a HUGE bonus for this role, weāre completely prepared to show you the ropes. Prior customer support experience isnāt necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (donāt be shy). Before we forget Weāre an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work
Ā
Responsibilities
Ā
What youāll be doing
Offering an awesome support experience is a team effort and something weāre constantly trying to improve.
Ā
Youāll be helping us hit our goals by:
- Thoroughly learning the ins and outs of one of our products
- Promptly responding to customers via email
- Helping them solve their product or service problems
- Helping us improve customer experience by providing feedback
We do have some expectations
Ā
Youāre probably the perfect candidate if you tick all (or most) of these boxes:
- You have a great command of the English language
- You understand that being proactive helps everyone
- You really do care about (self) improvement
- And youāre a self-starterĀ
Now, hereās what you need to do:
If you think weāre a match made in heavenā¦ send us your resumĆ© via email! Please let us know in your email:
- What was the last thing you did to help someone?
- What would be your strategy for pacifying an angry client?
- Are we a great fit? Why?Ā
Feel free to keep your application light and conversational. We like that.
